ABTA is recruiting for a Code of Conduct Executive to join the Legal Department on a permanent contract. 

ABTA’s Code of Conduct is vital to our work leading the industry in high service standards and building confidence in travel.  The Code of Conduct Executive is part of a team upholding the Code, through working with ABTA Members, whether providing advice to help them comply or taking enforcement action if necessary.

Duties include studying customer complaints to assess whether the Code of Conduct has been breached; preparing cases for the Code of Conduct Committee; monitoring Members’ trading practices for example by reviewing websites against the Code of Conduct; and answering phone and email queries from Members. 

The ideal candidate should have:

• A high standard of literacy and excellent communication skills, including presentation skills
• Understanding of ABTA’s Code of Conduct and Arbitration procedures
• Experience of dealing with regulatory matters whether in the travel industry or other sector
• Ability to represent ABTA and engage effectively with key stakeholders, including senior level personnel
• Basic knowledge of consumer law and willingness to learn travel law
• Ability to analyse information and identify the key points
• Ability to work within given deadlines and quality measurements
• Excellent team-working skills

ABTA has been ranked ‘One to watch’ in the recent Best Companies staff engagement survey, and offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, childcare vouchers, buy/sell leave, a cash plan and training opportunities.

Salary: Competitive depending on experience, plus benefits
Location: Borough Market area near London Bridge

The full job description is available upon request.

To apply for the post please submit your CV with a covering letter as to why you are the right person for the role/who we are looking for, to our Human Resources Department at hr@abta.co.uk

Closing date for applications: 1 January 2019
First round interviews: January 2019
Start date: ASAP