Jobs at ABTA Download our job applicant privacy notice We’re at the heart of one of the UK’s most dynamic business sectors which touches on nearly everyone’s lives – travel and tourism. ABTA helps it thrive. We have an unrivalled presence in the sector, and use our expertise and skills to support our members and represent their interests, and help their customers to travel with confidence.We do this in a friendly, professional way, always looking to achieve more; and in a work environment in which colleagues are respected, can grow and enjoy their work.We encourage a culture where colleagues are supportive of each other, working in collaboration and drawing on knowledge from other teams.Managers lead and bring their teams with them, excellent work is praised and recognised, and two-way discussions are encouraged where everyone can have a genuine say.We believe happy, motivated, and empowered people provide better services, so we are constantly investing in our colleagues. If you would like to join us at ABTA, have a look at the available opportunities below.If you’d like to know more, read about Careers at ABTA and take a look at our current opportunities below. Careers at ABTA Current Vacancies Finance Administrator Closing date for applications: 10 July 2026First round interviews: w/c 13 July 2026Second round interviews: TBCStart date: 1 August 2026Contract type: Full time, Fixed-term contract (12 months)ABTA is a trade association for UK travel agents, tour operators and the wider travel industry, and has been a trusted travel brand for over 70 years. Our purpose is to help our members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.We’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, in the heart of London Bridge right next to Borough Market.ABTA is currently recruiting for a Finance Administrator to join the Finance department on a 12-month fixed-term contract. Principal Purpose of Role:Responsible for supporting the finance team with managing the income and expenditure transactions for ABTA Limited and associated entities. The jobholder will be responsible for sales and purchase invoicing, customer receipts, and processing other financial transactions related to income and expenditure.To promote and adhere to the company values of ABTA (be there, be trusted be ambitious) through the every touch behaviour framework. DutiesAdministration of the sales ledger including raising invoices, bank receipts, and credit controlAdministration of the purchase ledger including posting invoices, credit card statements and expense claimsSupporting cardholders resolving queries with card paymentsLiaising with colleagues in other departments with regards to credit control, payment queries, financial calculations and any other queries around financeTo take on any other responsibilities or tasks that are within the post holder’s skill set and ability wheneverreasonably instructed.Skills and experienceGood written and verbal communication skillsGood organisation skills, meticulous attention to detail"Can do" attitude, analytical mindset and curiosity to learn new skillsTeam player willing to adapt to fast paced environment and offer high quality supportProficient user of Microsoft 365Our valuesThe successful candidate will demonstrate behaviours which fit with ABTA’s values:Be ThereWe are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.Be TrustedWe are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.Be AmbitiousAlthough we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share ‘outside the box’ thinking.Salary: competitive dependent on experience, plus company benefitsLocation: We’re a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form. Customer Information Adviser Closing date for applications: 3 July 2026First round interviews: w/c 6 July 2026Second round interviews: w/c 13 July 2026Start date: ASAPContract: Permanent, full timeABTA is a trade association for UK travel agents, tour operators and the wider travel industry, and has been a trusted travel brand for over 70 years. Our purpose is to help our members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.We’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, in the heart of London Bridge right next to Borough Market.ABTA is currently recruiting for a Customer Information Adviser to join the Customer Information department on a permanent contract.As Customer Information Adviser, you’ll be an integral part of a dedicated team who, through excellent customer service, can help the customer and ABTA Member when something goes wrong. Using a range of communication methods such as email, letters, and often answering incoming calls, you’ll be able to inform and advise customers accordingly.Working together with the team you will strive to achieve targets and reach your personal development goals, whilst ensuring at the same time, as far as possible, that this is achieves whilst maintaining a successful relationship with both the customer and the ABTA Member. You will also be expected to contribute to the maximization of ABTA’s revenue through the attraction and retention of Members by the provision of valued services.The Ideal candidate should have:High standard of literacy and excellent communication skills.Experience, in or out of the travel industry, of dealing with disputes.Willingness to learn and get involved.Patience and calmness under pressure.Good people skills and telephone manner.Ability to handle difficult situations.Flexibility and confidence.Experience of speaking to groups/delegates.DutiesEnsure that correspondence (letters/emails) is registered and scanned on the ABTA CRM within 24 hours of receipt.Ensure that all correspondence is dealt with properly and within the timeframes as agreed with the Senior Customer Information Manager.To identify any potential court claims, arbitrations or other serious complaints and liaise with the ABTA Member and relevant ABTA Department.To identify any possible breach of the ABTA Code of Conduct.Where appropriate approach Members and refer cases to the Legal Department, Destination and Sustainability and/or ABTA’s Claims Handling Partner.Advise customers how they can pursue matters and advise on the options available should the dispute remain unresolved.Ensure that records are kept of all correspondence with customers and members and that, where appropriate, are kept within the relevant Drives and/or CRM.Provide information and data to Members through visits, presentations, or other eventsOur valuesThe successful candidate will demonstrate behaviours which fit with ABTA’s values:Be ThereWe are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.Be TrustedWe are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.Be AmbitiousAlthough we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share ‘outside the box’ thinking.Salary: competitive dependent on experience, plus company benefitsLocation: We’re a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form. Senior Insurance Account Manager Closing date for applications: 17 July 2026 First round interviews: w/c 27 July 2026Second round interviews: w/c 10 August 2026Start date: ASAPContract: Permanent, part-time (3 days per week)ABTA is a trade association for UK travel agents, tour operators and the wider travel industry, and has been a trusted travel brand for over 70 years. Our purpose is to help our members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.We’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, in the heart of London Bridge right next to Borough Market.Join ABTA’s dynamic Commercial Department in this part-time (3 days a week) role, where you’ll boost commercial revenue by forging strong stakeholder relationships and sharing valuable travel insurance product and marketing insights with ABTA.The position centres on cultivating strong relationships with our insurance distributor, Principal, and other key stakeholders.The role manages customer satisfaction, value for money, compliance with FCA Consumer Duty, and ongoing enhancements, supported by performance insight and governance.DutiesManage external relationships with the insurance distributor, Principal and other key stakeholders.Become ABTA’s travel insurance expert, liaising with ABTA’s membership, compliance, finance, marketing, communication and destination teams where required.Analyse performance against key KPIs, including performance and quality drivers.Conduct regular desk-based research to understand market position and competitive landscape.Ensure product quality is maintained by managing customer complaints with the distributor and Principal to successful resolution and identifying root causes.Support the delivery of product changes and improvements.Attend and present insights and results to ABTA’s Commercial Board.Write performance reports for the Senior Leadership Team and ABTA’s Board.Manage actions arising from Board reviews, product reviews and audits.Support marketing with travel insurance insights and regulatory insight, ensuring compliant campaign planning aligned with Consumer Duty.Join regular finance meetings to present performance, marketing insights, and updated figures. Keep up to date with FCA regulation and regulatory obligations.Attend staff meetings and events to promote ABTA Travel Insurance when required.Support on projects that impact the travel insurance activity when requiredSupport the delivery of ABTA’s B2B travel insurance proposition, including lead conversion, onboarding, and partner performance management (triggered upon launch).Undertake any other reasonable request from the Commercial Director.Skills and experience:Experience with travel insurance and FCA regulation.Strong numerical skills with the ability to analyse performance.Strong relationship-building skills.Excellent written skills and clear communication.Drive, enthusiasm and proactivity to succeed in a commercial environment.Demonstrable stakeholder management and negotiation skills.Commercial awareness, including understanding market trends and competitor activity.Proficient with Excel and BI tools (e.g., Power BI/Tableau) with experience producing Board-level reports.ACII (or progress towards) is desirable.Future B2B Proposition Responsibilities (upon launch)In line with ABTA’s planned B2B travel insurance proposition, the role may expand to support commercial growth in this area. This will increase the role to 4 days per week, and include the following tasks:Converting B2B leads and successfully onboarding partners to sell ABTA Travel Insurance with ABTA’s distributor and Principal.Managing the performance and success of B2B partners against agreed KPIs in collaboration with ABTA’s distributor and Principal.Our valuesThe successful candidate will demonstrate behaviours which fit with ABTA’s values:Be ThereWe are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.Be TrustedWe are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.Be AmbitiousAlthough we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share ‘outside the box’ thinking.Salary: competitive dependent on experience, plus company benefitsLocation: We’re a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form. Membership Assistant Close of applications: 16 July 2026Start date: 1 August 2026First round interviews: w/c 20 July 2026Second round interviews: w/c 27 July 2026Contract: Full time, Fixed-term contract (6-9 months)ABTA is a trade association for UK travel agents, tour operators and the wider travel industry, and has been a trusted travel brand for over 70 years. Our purpose is to help our members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.We’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, in the heart of London Bridge right next to Borough Market.ABTA is currently recruiting for a Membership Assistant on a 6-9 month fixed-term contract.Principal Purpose of Role:To provide administrative and data entry support to ABTA’s Membership team, ensuring that membership records are accurate and up to date.The role holder will be an enthusiastic, self-motivated team player who enjoys performing administrative and data entry tasks. Strong administration and IT skills are key to this role. To promote and adhere to the company values of ABTA (be there, be trusted, be ambitious) through the every touch behaviour framework.This role holder will report to the Membership Onboarding Manager.DutiesEnsure that member records stored on ABTA’s CRM (customer relationship management) system are accurate and up to date. This will include: Adding new members to the CRM, ensuring we have all the information we need and that member details are recorded correctly. Updating member records on CRM to reflect any changes (for example, member contact details, or changes of directors).Undertaking checks to ensure that member trading names, websites and addresses are correct.Recording annual and quarterly submissions from members on CRM for colleagues to review.Updating dashboards.Work flexibly to support other members of the team with administrative tasks. This may include printing, sending ABTA certificates to members, and filing.Liaise with members by telephone and/or email where required (for example, to request further information such as ID documents).Undertake any other reasonable tasks that may be requested by the Membership Onboarding Manager, Head of Membership or Director of Membership and Financial Protection.Skills and experienceEssentialAdministration and data entry skills Strong IT skills (Microsoft Outlook and Microsoft Teams) and the ability to quickly learn how to use different systemsAttention to detailGood written and verbal communication skillsDesirableExperience of using a CRM system, or similar, to maintain business records Our valuesThe successful candidate will demonstrate behaviours which fit with ABTA’s values:Be ThereWe are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.Be TrustedWe are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.Be AmbitiousAlthough we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share ‘outside the box’ thinking.Salary: competitive dependent on experience, plus company benefitsLocation: We’re a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form.
