ABTA is recruiting for a Customer Support Adviser to join the Legal and Customer Support department on a permanent contract. 

The customers experience begins long before they travel and often after their return. As an ambassador for ABTA and our Members, you’ll be an integral part of a dedicated team who, through excellent customer service, can help the customer and ABTA Member when something goes wrong.  Using a range of communication skills, such as email, letters and most often answering incoming calls, you’ll support our customers.  

While your communication skills, both written and verbal, must be exceptional, your ability to listen is equally as important; as you must empathise with a customer and respond to their situation.  Besides being pro-active and confident in taking independent decisions, you’ll have the ability to resolve difficult situations and preserve loyalty to the ABTA Member and to ABTA.

The Ideal candidate should have:

•    A high standard of literacy and excellent communication skills.
•    Experience in or out of the travel industry of dealing with complaints.
•    Patience and calmness under pressure.
•    Good people skills and telephone manner.
•    Ability to handle difficult situations.
•    Flexibility.
•    Confidence.

ABTA has been ranked ‘One to watch’ in the recent Best Companies staff engagement survey, and offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan,  buy/sell leave, a cash plan and training opportunities.

ABTA has been voted a Business Superbrand for the 12th year running and a Consumer Superbrand for the second year running.  ABTA is one of UK’s most recognised travel brands, almost three quarters (74%) of people regard ABTA Membership as essential or important when booking a holiday.

Salary: Competitive depending on experience, plus benefits
Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Closing date for applications: 1 March 2019
First round interviews: ASAP
Start date: ASAP 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

ABTA is recruiting for an Interim Receptionist and Facilities Assistant to join the Finance & Resources department on a 6 month fixed term contract. The successful candidate will be responsible for the receptionist duties and assist with facilities duties in the day-to-day running of the office.  

The Ideal candidate should:

•    Have excellent written and verbal communication skills 
•    Have excellent listening and message taking skills
•    Be a proactive thinker
•    Have a “can do” attitude to take ownership of duties
•    Be a team player.

ABTA has been voted a Business Superbrand for the 12th year running and a Consumer Superbrand for the second year running. ABTA is one of UK’s most recognised travel brands, almost three quarters (74%) of people regard ABTA Membership as essential or important when booking a holiday.

Salary: Competitive depending on experience, plus benefits
Location: Borough Market area near London Bridge.

Closing date for applications:  22 February 2019
First round interviews:  ASAP
Start date: 18 March 2019

To apply for the post please submit your CV with a covering letter as to why you are the right person for the role/who we are looking for, to hr@abta.co.uk. 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.