Jobs at ABTA

We’re  at the heart  of one of the UK’s most dynamic business sectors which touches on nearly everyone’s lives – travel and tourism. ABTA helps it thrive.  

We have an unrivalled presence in the sector, and use our expertise and skills to support our members and represent their interests, and help their customers to travel with confidence.

We do this in a friendly, professional way, always looking to achieve more; and in a work environment in which colleagues are respected, can grow and enjoy their work.

We encourage a culture where colleagues are supportive of each other, working in collaboration and drawing on knowledge from other teams.

Managers lead and bring their teams with them, excellent work is praised and recognised, and two-way discussions are encouraged where everyone can have a genuine say.

We believe happy, motivated, and empowered people provide better services, so we are constantly investing in our colleagues. If you would like to join us at ABTA, have a look at the available opportunities below.

Current Vacancies

Digital Marketing Executive

ABTA is a trade association for UK travel agents, tour operators and the wider travel industry, and has been a trusted travel brand for over 70 years. Our purpose is to help our members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

We’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, in the heart of London Bridge right next to Borough Market.

ABTA is currently recruiting for a Digital Marketing Executive to join the commercial department  on a permanent contract.

 

Purpose of Role:

In the past couple of years, ABTA launched its travel insurance and money products. After excellent feedback and promising sales, we are on a journey to grow the brands in the B2C space and within our travel community.

To support our growth strategy, we have a brand-new, exciting opportunity for a marketeer who has experience managing digital marketing channels for a B2C brand or agency.

This new role reports to the Senior Commercial Marketing Manager but will work closely with the product managers.

The role will be full-time, with hybrid working. ABTA’s office is based next to the famous Borough Market near London Bridge.

 

Duties:

Work with the Senior Commercial Marketing Manager and ABTA’s wider teams to

•  Edit web pages to ensure content is current and optimised
•  Managing and creating engaging social and blog content
•  Creating marketing materials
•  Ensure brand consistency across marketing content and materials 
•  Identify trends and opportunities through data and competitor analysis
•  Support ABTA’s SEO strategy with link-building activities
•  Participate in B2C and B2B digital campaign development, execution and reporting
•  Support PPC campaign strategies and activities
•  Deliver analytics and best practice recommendations across digital platforms
•  Build strong relationships with third-party suppliers
•  Engage with the broader marketing team and internal stakeholders from various departments.

 

Experience:

•  At least 2 years' experience in a digital marketing role, either for a B2C brand or agency
•  Proven SEO knowledge 
•  Experience with Content Management Systems (Drupal is a plus) and Email Marketing Platforms
•  Experience analysing data in GA4 and other relevant digital platforms such as Semrush or MoZ

 

Skills:

•  Good organisational and time management skills – ability to juggle multiple campaigns
•  Able to prioritise and meet tight deadlines
•  Good IT skills – CRM, email, advanced Microsoft Office specifically excel, Google Analytics (desirable) 
•  Adobe Creative Cloud and Canva skills (desirable)
•  Creative, an eye for design
•  Excellent writing skills with attention to detail
•  Drive, enthusiasm and proactivity to succeed in a fast-paced commercial environment

 

Our values

The successful candidate will demonstrate behaviours which fit with ABTA’s values:

Be There
We are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.

Be Trusted
We are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.

Be Ambitious
Although we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share ‘outside the box’ thinking.

 

Salary: competitive dependent on experience, plus company benefits
Location: We’re a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.

 

ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.

 

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.

 

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form.

Product Manager – Insurance & Travel Money

ABTA is a trade association for UK travel agents, tour operators and the wider travel industry, and has been a trusted travel brand for over 70 years. Our purpose is to help our members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

We’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, in the heart of London Bridge right next to Borough Market.

ABTA is currently recruiting for a Product Manager – Insurance & Travel Money to join the commercial department on a permanent contract.


Purpose of Role:


In the past couple of years, ABTA launched its travel insurance and travel money products. After excellent feedback and promising sales, we are on a journey to grow the brands in the B2C space and within our travel community.

We have an exciting opportunity for an individual working in financial services with good commercial awareness to help manage and grow sales.

This new role reports to the Commercial Director but will work closely with our Senior Commercial Marketing Manager.

To be suitable for this role, you’ll need to be ambitious, have a good understanding of insurance, including FCA’s regulations, have a flair for spotting opportunities to grow the sales leads, and have the maturity to take responsibility for the Insurance activity, including communicating our progress to ABTA’s senior business leaders. An understanding of marketing insurance digitally would be desirable.

The role will be full-time, with hybrid working. ABTA’s office is based next to the famous Borough Market near London Bridge.

Duties:

You will manage, grow, maintain, influence and oversee our products from end to end in the B2B and B2C markets.

  • Be the product expert for our insurance and travel money products and the go-to for any queries internally or externally about the products
  • Analyse the success of the products against KPIs and targets, with regular meetings with the suppliers to keep performance on track and to ensure fair value for customers
  • Ensure the quality of the product is maintained, and any customer complaints are actioned swiftly with successful outcomes 
  • Proactively identify and deliver continuous improvement opportunities and support the delivery of any product change
  • Manage the delivery of actions from board reviews, product reviews and audits
  • Build up relationships with ABTA’s members to promote the activities, win new business and manage the lifecycle of the contracts
  • Work closely with the marketing departments at ABTA and external agencies to ensure the products are marketed in the right way to achieve targets and KPIs 
  • Attend events and conduct presentations when required to promote the products

Skills and experience:

You’ll ideally have a strong knowledge of the insurance industry, the value chain and regulatory requirements / best practices, along with the following:

  • Product or commercial management experience, ideally in Insurance / Financial Services 
  • Drive, enthusiasm and proactivity to succeed in a fast-paced commercial environment
  • Have demonstrable stakeholder management skills and be a good negotiator
  • Be highly organised with exceptional attention to detail when it comes to Project Management 
  • Commercially astute and the ability to analyse data, including forecasting against budget 
  • Relevant knowledge of marketing products digitally is desirable


Our values

The successful candidate will demonstrate behaviours which fit with ABTA’s values:

Be There
We are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.

Be Trusted
We are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.

Be Ambitious
Although we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share ‘outside the box’ thinking.


Salary: competitive dependent on experience, plus company benefits
Location: We’re a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.


ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.


Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form.