Jobs at ABTA

ABTA is recruiting for the following positions:

European Public Affairs Executive

ABTA is recruiting for a European Public Affairs Executive to join the Public Affairs department on a permanent contract. The successful candidate will be supporting the delivery of ABTA’s Brussels public affairs agenda while supporting the Public Affairs Team in delivering ABTA’s overall public affairs agenda.

The ideal candidate should have:

  • Previous experience of working in an EU institution or Brussels-based political or communications environment (the media, public affairs agency, think tank, trade association) would be an advantage;
  • Solid experience of public affairs and lobbying with an understanding of the regulatory context in which the business is operating;
  • In depth knowledge about the workings of all EU institutions as well as a thorough understanding of the EU legislative process;
  • An excellent level of written and spoken English;  
  • Knowledge of written and spoken French, or another working language of the EU, could prove beneficial in this role. However, applicants without this qualification are very welcome to apply;
  • Proven ability to summarise accurately, present coherent arguments and make recommendations; 
  • Ability to demonstrate an understanding of the social and political issues affecting the travel and tourism sector would be helpful; 
  • Knowledge and understanding of the Westminster policy and legislative process in addition to Brussels would be an advantage; 
  • Strong interpersonal skills – the ability to communicate effectively at all levels with influence and credibility; and
  • This role may include occasional European travel.

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand.

Salary: competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Closing date for applications: 25 October 2019 
First round interviews: As soon as possible. 
Start date: As soon as possible. 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Customer Support Superviser

ABTA is recruiting for a Customer Support Superviser to join the Travelife department on a permanent contract. 

As Customer Support Superviser, you will be responsible for ensuring outstanding levels of customer service and support to Travelife Members and the smooth operations of Travelife systems and procedures.  You will oversee administration for Travelife memberships, as well as, proactively seeking and suggesting areas for improvement relating to policies, procedures, and customer service KPIs.

The ideal candidate should have:

  • Excellent communication (verbal and written) and interpersonal skills, along with the ability to adapt communication styles to deal with people from different cultural backgrounds.
  • Fluent in English, at least one other European language is preferred, with Spanish, Greek or Turkish being highly desirable.
  • Self-motivated; able to work independently without direction and as part of a team.
  • Extensive software skills including MS Word, PowerPoint and Excel.
  • A proven record in providing excellent customer service.
  • Experience of dealing with people from a variety of different cultures and those that don’t speak English as a first language.
  • Enthusiasm, energy and a desire to succeed.
  • Excellent time management skills with the ability to effectively prioritize tasks and meet deadlines without direction.
  • Experience in developing and delivering sales presentations is preferred. 
  • A passion for sustainability.
  • Experience in the administration or management of CRMs or other travel/hospitality reservations or contact management systems.
  • Experience in travel/tourism/hospitality industry is desirable.

The ideal candidate must have the right to live and work in the United Kingdom. 

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand.

Salary: Competitive depending on experience, plus benefits.
Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter as to why you are the right person for the role/who we are looking for to HR at hr@abta.co.uk

Closing date for applications: 25 October 2019.
First round interviews: As soon as possible.
Start date: As soon as possible.

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Senior Media Relations Executive

ABTA is recruiting for a Senior Media Relations Executive, to join the Brand and Business Development department on a permanent basis.  

 

Reporting to the Media and PR Manager, you will be responsible for both reactive and proactive media activity, managing press office enquiries, and developing media campaigns, with a focus primarily on consumer and travel trade media.  You will also be involved in additional duties relating to the unfortunate collapse of Thomas Cook. Recent varied activity has included, promoting responsible tourism, providing Brexit advice to Members and launching ABTA’s latest Holiday Habits research at our Convention in Tokyo.

 

The ideal candidate should have:

 

Essential:

  • Excellent written and verbal communications skills, and the ability to consistently produce high quality copy.
  • Experience of consumer, issues-based and B2B media relations
  • Experience in working in a busy press office, managing multiple requests and deadlines from journalists at a single time.
  • Experience in monitoring and understanding the news agenda, identifying opportunities and risks for ABTA and its Members.
  • Experience of effectively targeting and pitching stories to journalists.
  • Writing of editorial material for both consumer and corporate audiences.
  • Creative thinking combined with strong judgement to ensure ABTA’s media outcomes supports the organisation’s objectives.
  • Ability to stay calm under pressure and experience of working in crisis communications.
  • Excellent presentation skills and confidence in public speaking.
  • Understanding of digital and social channels.
  • Excellent attention to detail.
  • Organisational and time management skills – ability to manage plans and juggle reactive and proactive activities.
  • Proactive approach to projects and delivery.
  • Good interpersonal skills – confidence to present observations/ advice to (senior) colleagues.
  • “Can do” attitude to take ownership of plans.
  • Team player willing to adapt to fast paced environment.

Desirable:

  • IT knowledge (PowerPoint, CRM,)
  • Experience of managing media relations for a complex organisation with multiple stakeholders.
  • Experience of acting as a spokesperson.
  • Demonstrable interest in the travel and tourism industry.

 

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

 

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand.

 

Salary:      Competitive depending on experience, plus benefits

Location:  Borough Market area, near London Bridge.

 

To apply for the post please submit your CV with a covering letter as to why you are the right person for the role/who we are looking for to HR at hr@abta.co.uk.

 

Closing date for applications:                    23 October 2019

First round interviews:                                As soon as possible

Start date:                                                     As soon as possible

 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Office Manager

ABTA is recruiting for an Office Manager to join the Finance and Resources department on a permanent contract. The successful candidate will be responsible for managing all aspects of ABTA’s office facilities, providing high-quality customer experience and value for money office services whilst maintaining a healthy, safe and pleasant working environment for our staff.

 

The Ideal candidate should have:

  • Excellent written and verbal communication skills;
  • Excellent organisational and time management skills – able to work to given deadlines and quality measurements;
  • Excellent customer care skills;
  • NEBOSH qualification – desirable;
  • Budget and contract management skills;
  • Prior office management experience preferred;
  • Ability to maintain strict confidentiality;
  • Professional telephone manner;
  • Keen attention to detail;
  • Ability to work well under pressure; and
  • Positive attitude; reliable and dependable.

 

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

 

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand.

 

Salary: competitive dependent on experience, plus company benefits

Location: Borough Market area near London Bridge.

 

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

 

Closing date for applications:  1 November 2019

First round interviews:  As soon as possible.

Start date: As soon as possible.

 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.