Jobs at ABTA

ABTA is recruiting for the following positions:

Customer Support Adviser

ABTA is recruiting for a Customer Support Adviser to join the Legal and Customer Support department on a permanent contract.

 

The customers experience begins long before they travel and often after their return. As an ambassador for ABTA and our Members, you’ll be an integral part of a dedicated team who, through excellent customer service, can help the customer and ABTA Member when something goes wrong.  Using a range of communication skills, such as email, letters and most often answering incoming calls, you’ll support our customers. 

 

While your communication skills, both written and verbal, must be exceptional, your ability to listen is equally as important; as you must empathise with a customer and respond to their situation.  Besides being pro-active and confident in taking independent decisions, you’ll have the ability to resolve difficult situations and preserve loyalty to the ABTA Member and to ABTA.

 

The Ideal candidate should have:

  • A high standard of literacy and excellent communication skills;
  • Experience in or out of the travel industry of dealing with complaints;
  • Patience and calmness under pressure;
  • Good people skills and telephone manner;
  • Ability to handle difficult situations;
  • Flexibility; and
  • Confidence.

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

 

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand.

 

Salary: Competitive depending on experience, plus benefits

Location: Borough Market area near London Bridge.

 

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

 

Closing date for applications: 1 July 2019

First round interviews: ASAP

Start date: ASAP

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

Grants and Marketing Executive

ABTA Lifeline is recruiting for a Grants and Marketing Executive to join the charity on a permanent contract. The successful candidate will be responsible for increasing the level of awareness, fundraising and applications to ABTA LifeLine through the use of social media, marketing and events. 

The Grants and Marketing Executive will manage the general administration of applications for help and support the Director of Lifeline with the charity’s operations.

The ideal candidate should have:

  • Strong verbal communication skills;
  • Excellent writing skills and knowledge of what tone of voice is right for the situation/platform being used;
  • Experience of marketing and social media
  • Good IT skills (Microsoft Office, CRM);
  • Passion, energy and determination to see things through to a successful conclusion;
  • Resilient, robust, confident and patient in order to manage difficult situations and people in crisis

ABTA LifeLine, ABTA’s charity, helps current and past colleagues in the travel community that are suffering real financial hardship caused by life-changing medical conditions, bereavement, disability, domestic violence and financial crisis. For further information about the charity, please see: www.abtalifeline.org.uk

Whilst being governed by its own independent board of Trustees, the charity is an integral part of ABTA and is well supported in delivering its core aim of caring for people in travel who care about travel.

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand.

Salary: Competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Closing date for applications: 1 July 2019 
First round interviews:  As soon as possible. 
Start date: As soon as possible. 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
 

Marketing and Events Executive

ABTA is recruiting for a Marketing and Events Executive to join the Brand and Business Development department on a permanent contract. 

Reporting to the Marketing Manager, you will be will be responsible for delivering multi-channel integrated marketing campaigns across various ABTA conferences, seminars, training courses and regional business meetings.

The Ideal candidate should have:

  • Direct B2B marketing – at least one year of experience
  • Be educated to degree level and/or business or marketing qualification. Minimum 2:1
  • Previous use of a CRM database (preferably Microsoft Dynamics) 
  • Experience of constructing email and direct marketing campaigns
  • Experience of social media advertising, specifically LinkedIn and Facebook
  • An understanding of the workings of a membership organisation (desirable)
  • Excellent organisational and time management skills
  • Excellent IT skills.

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand.

Salary: Competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Closing date for applications: 14 June 2019.
First round interviews:  As soon as possible. 
Start date: As soon as possible. 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Partnerships Manager, Brand and Business Development

ABTA is recruiting for a Partnerships Manager to join the ABTA team within the Brand and Business Development department on a permanent contract.

The successful candidate will be responsible for ABTA’s Partner and Partner+ schemes focusing on retention and account management. 

ABTA Partners supply professional services and products to the UK travel industry. Currently there are 180 Partners including consultants, insurers, accountants, law firms, car hire companies, marketing agencies, IT providers and more. ABTA Partners benefit from a variety of networking and commercial opportunities to build their business and can leverage the trust and recognition of the ABTA brand. 

The Partnerships Manager will ensure professional, consistent, and strategic management of all Partners and will devise strategies to increase engagement between Members and Partners. The Partnerships Manager will negotiate new commercial partnerships and will be responsible for delivering the partnership budget.

The Ideal candidate: 

  • Excellent interpersonal, written and verbal communication skills
  • The ability to build rapport and develop and maintain relationships
  • Degree educated and at least 2 years of experience in a client account management role
  • Collaborative and good at building stakeholder relationships both internally and externally at all levels
  • Proactive, with the ability to work independently, prioritising a busy workload
  • Travel experience preferred but not essential
  • The role is a mixture of office based and out and about meeting potential new clients.

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association with 1200 Members and are a Business and Consumer Superbrand.

ABTA offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, a cash plan and training opportunities.

Salary: Competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Closing date for applications: 14 June 2019.
First round interviews: As soon as possible.
Start date: As soon as possible. 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.