Jobs at ABTA

We believe happy, motivated, and empowered people provide better services, so we are constantly investing in our colleagues. If you would like to join us at ABTA, have a look at the available opportunities below.

Sustainability Advisor

Closing date for applications: 11 November 2022
First round interviews: Mid-November 2022
Start date: December 2022

ABTA has been a trusted travel brand for over 70 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

Here at ABTA, we’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, and were in the heart of London Bridge, right next to Borough Market.

ABTA is currently recruiting for a Sustainability Advisor to join the Destinations and Sustainability department on a permanent contract. We believe that travel and tourism is a powerful force for good: creating economic and social value, sustaining jobs, supporting businesses and boosting inward investment not only for destinations where many livelihoods depend on tourism, but also here in the UK. You will be at the centre of supporting travel companies address the environmental and social challenges that tourism faces by, for example, delivering on carbon reduction targets, developing excursions which maximise the benefit to local communities, reducing single use plastic and implementing human rights and animal welfare policies.

Examples of ABTA’s work in sustainability includes our Tourism for Good report and Animal Welfare Guidelines. Please see links for more info.

The successful candidate will be responsible for supporting the smooth running and development of the Sustainability Committee, proactively supporting Members on sustainable tourism through ABTA’s sustainability tools and resources, and day-to-day support on project management of ABTA sustainability projects and initiatives.

The Ideal candidate should have:

  • Working or academic knowledge of sustainability
  • Project management support and ability to coordinate cross-functional teams
  • Ability to work on own initiative and handle sensitive information and diplomacy
  • Excellent interpersonal, written, and verbal communication and presentation skill
  • Commitment to service excellence
  • Understanding of the travel industry and business models of our Members (desired)

Salary: competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work. 

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building and diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form.

Membership Assistant - Apprenticeship

Closing date for applications: 16 November 2022
First round interviews:  TBC
Start date: December 2022

ABTA has been a trusted travel brand for over 70 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

Here at ABTA, we’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, and were in the heart of London Bridge, right next to Borough Market.

ABTA is currently recruiting for a Membership Assistant to join the Membership and Financial Protection department on a permanent contract. This is an opportunity to complete a Business Administration apprenticeship. The department supports ABTA Members on their journey in membership, from recruiting and onboarding new travel companies, to helping businesses comply with their legal requirements; ensuring that Member records are kept up to date at all times. The team has helped ABTA consolidate its membership, accommodating new types of business models and ways of working. Looking forward, the team is scouting innovative and quality travel companies to welcome them into membership in the future. 

The successful candidate will be responsible for providing administrative support to ABTA’s Membership and Financial Protection teams.

The Ideal candidate would have:

  • Strong administration skills 
  • Good attention to detail
  • Excellent written and verbal communication skills
  • Excellent customer care skills
  • Excellent interpersonal skills
  • Self-motivated with a proactive, “can do” mindset
  • Team player
  • Ability to work under pressure
  • IT skills and confidence using different systems including CRM

Salary: competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work. 

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building and diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form.

Grants and Admin Co-ordinator for ABTA LifeLine

Reporting to: Director – ABTA LifeLine
Hours: Part time /flexible -  3 days/week or flexible 4.5 hours per day/5 days
Start Date: From December 2022
Salary: Competitive salary as well as company benefits including EAP, generous pension scheme, private health care. 

About us – ABTA LifeLine
ABTA LifeLine is ABTA’s charity. ABTA is the UK’s largest travel association representing travel agents and tour operators that sell £37 billion of holidays and other travel arrangements each year.
Previously called the ABTA Benevolent Fund, it was set up in 1988 to help people in the travel industry suffering financial hardship. The charity provides practical, financial and emotional support, throwing a LifeLine in a time of need.  

About the team
Although we are a small team of two, the charity is well supported by its board of Trustees and partners in the travel industry. The charity is part of the ABTA family who also provide support through the provision of office space, services and equipment, and other administrative assistance.  So although a small team, LifeLine is integrated into a bigger organisation. 

We are a friendly, professional team there to support people in the travel industry who are struggling, helping them to get back on their feet.
 
The majority of people that apply for help are travel agents, but anyone who has worked for an ABTA Member is eligible to apply. No two applications are the same and we try and tailor our support to the individual and their family.  

We cover the whole of the UK and overseas where ABTA Member companies operate.

About the role
We need someone passionate, motivated and determined, to provide support in a non-judgmental way.

You would be responsible for overseeing applications for help and providing information to people on the phone about the many issues that they face. You will be ready to put our diverse clients at the heart of what we do whilst maintaining outstanding levels of customer service.

You will have to deal with difficult conversations, therefore the ability to actively listen is essential. Due to the nature of our work, we welcome resilient applicants with integrity and self-awareness.  
We are looking for someone ideally who has experience of supporting people who are going through tough times and give them the confidence to break down their challenges into manageable bite size pieces. That experience can be work or personally related. 

ABTA LifeLine offers practical, financial and emotional support in key ways:

  • Money – we provide emergency food vouchers for those needing immediate help and short term crisis grants to help with priority bill
  • Advice – through our partner Citizen Advice Manchester CAM, we provide debt, benefit, budgeting and housing support
  • Mental Wellbeing – through our partner The Centre for Crisis Psychology we provide counselling support, intervention when it really matters. We also facilitate a voluntary mental health champion network across the industry.

We also help with, among other things:

  • Essential costs of a funeral 
  • School uniform, IT equipment
  • Essential household appliances (cookers, washing machines, fridge freezers)
  • Travel costs to hospital, interviews etc. 

Our LifeLine stretches far and wide and we try to tailor our support to the individual or family to best suit their circumstances.

You will be responsible for managing the application process, making recommendations on what support would be appropriate, and for getting cases ready to submit grant applications to our Trustees. You will also be responsible for administrating the awards.

Key responsibilities and tasks

1 - Provide information about the charity and services we offer to:

-    New enquirers
-    Corporate contacts
-    Partnership organizations

2 - Deliver excellent standards of customer service via telephone, email or other communication channels.

3 - To act as a named caseworker and guide our applicants through the application process to help them receive support.

4 - Develop friendly and supportive relationship with applicants to get to know their story so that we can offer best support possible.

5 - Present anonymous cases for support to our Trustees.

6 - Make decisions on grant applications in conjunctions with the Director and Board of Trustees. 

7 - Ensure our CRM system is up to date with all the latest information provided by our applicants.

8 - Ensure that all processes and procedures comply with GDPR legislation.

9 - Inform applicants of their awards and coordinate payments.  

10 - Represent the organisation at events and conferences to raise awareness of the charity and its work. This may include UK travel, some evening and/or overnight stays. 

11 - To have regular catch ups and meetings to make sure we work well as a team supporting our applicants and each other.

12 - To help provide other administrative support such as:

  • setting up meetings – including Trustee meetings
  • event management – managing delegate lists, dinner guests for the annual dinner
  • updating the website as required
  • sending out invoices, chasing funding leads etc.

More information on ABTA LifeLine can be found here. Registered Charity no: 295819 
Applications close on: 21 October 2022        
Interviews will be held week commencing: 31 October    
Potential start date: From December 2022            
To apply contact: HR@abta.co.uk
 

Download the full job description and person specification below.