Jobs at ABTA

We’re  at the heart  of one of the UK’s most dynamic business sectors which touches on nearly everyone’s lives – travel and tourism. ABTA helps it thrive.  

We have an unrivalled presence in the sector, and use our expertise and skills to support our members and represent their interests, and help their customers to travel with confidence.

We do this in a friendly, professional way, always looking to achieve more; and in a work environment in which colleagues are respected, can grow and enjoy their work.

We encourage a culture where colleagues are supportive of each other, working in collaboration and drawing on knowledge from other teams.

Managers lead and bring their teams with them, excellent work is praised and recognised, and two-way discussions are encouraged where everyone can have a genuine say.

We believe happy, motivated, and empowered people provide better services, so we are constantly investing in our colleagues. If you would like to join us at ABTA, have a look at the available opportunities below.

Financial Protection Analyst

Closing date for applications: 9 February 2024
First round interviews:  12 February 2024
Second round interviews: 22 February 2024
Start date: March 2024

ABTA has been a trusted travel brand for over 70 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

Here at ABTA, we’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, and were in the heart of London Bridge, right next to Borough Market.

ABTA is currently recruiting for a Financial Protection Analyst to join the Membership and Financial Protection department. You will be part of the Financial Protection team of five who work closely with travel businesses in ABTA membership, helping them through their financial protection renewal, which includes the calculation of bond amounts. They often get to collaborate with other teams including Legal, Finance and Risk and most recently have created and successfully implemented a new bond scheme. The team share insights and put forward ideas and suggestions around improvements to processes. With regulatory changes in the pipeline, there is plenty to get stuck into while also making time for department and company socials.

Principal Purpose of Role:

To manage members’ financial protection arrangements (bonds, insurance, trust accounts) and communicate with a range of stakeholders from diverse businesses, from large enterprises through to SME and micro-business owners.

To calculate bonds and insurance premiums correctly and in line with ABTA guidance, assisting members (travel agents and tour operator businesses) to comply with ABTA’s financial protection requirements and the Package Travel and Linked Travel Arrangement Regulations 2018 (PTRs) where applicable.

To support the team with initiatives under the ABTA Plan and contribute towards collaborative team discussions to deliver effective results.

To promote and adhere to the company values of ABTA (be there, be trusted, be ambitious) through the every touch behaviour framework.


The Ideal candidate should have:

  • Self-motivated and proactive character with a ‘can do’ mindset and the ability to use own initiative.
  • Ability to manage time effectively, to work within given deadlines and within agreed service levels and quality measures.
    Be part-qualified or qualified by experience with a proven track record in accounting roles or at a reasonable level in the Audit profession.
  • In depth practical understanding of management accounts, audited financial statements and accounts including the profit and loss, balance sheet and the notes to the financial statements and accounts. 
  • Sound understanding of commercial and financial terminology.
  • Good stakeholder management, written and verbal skills – able to communicate with diverse people at all levels, confidently and effectively. 
  • Good IT skills (MS Excel, MS PowerPoint, MS Word).
  • Ability to understand risks and confidence to escalate actual or potential risks and issues where appropriate.

Salary: Competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form.
 

HR Officer

Closing date for applications:  16 February 2024
First round interviews:  w/c 19 February
Start date:  Beginning of April


ABTA is a trade association for UK travel agents, tour operators and the wider travel industry, and has been a trusted travel brand for over 70 years. Our purpose is to help our members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

We’re passionate about the role we play within the industry and are committed to helping each other thrive. We’ve built a culture where amazing people can do their best work and grow as professionals, and individuals. We work in an open plan office, which allows effective collaboration across departments, in the heart of London Bridge right next to Borough Market.

ABTA is currently recruiting for a HR Officer to join the HR department on a permanent contract. The HR team play a pivotal role in ensuring the development of ABTA’s people, and you will be at the centre of supporting colleagues throughout their time with us. From maintaining our onboarding process and organising training, to driving the EDI strategy and providing advice to managers, no two days are ever the same for this two person team.

Purpose of the role:
To provide support to deliver the HR strategy and enhance ABTA’s Employer Brand and Employee Value Proposition. They will be responsible for administration needs of HR function as well as  providing support with learning and development, and promoting diversity and inclusion initiatives.

Key responsibilities:
•    Ensure the ABTA values are embedded into ABTA’s culture.
•    Support and advice during recruitment processes.
•    Onboarding and offboarding process.
•    Support with administration for performance management.
•    Organising learning and development courses.
•    Support with administration in employee relations.
•    HR policies and procedures including payroll, HRMC, legal compliance, and benefits.
•    Internal communications (including the internal newsletter and social committee).

The Ideal candidate should have:
•    A good level of understanding of the HR function.
•    High level of skill and accuracy of written and verbal communication.
•    Ability to give timely advice in response to enquiries.
•    A desire to meet and exceed the full requirements of the job.
•    Ability to work effectively with others, including under pressure.
•    Ability to deal with unusual situations in a calm, professional manner.

Our values

The successful candidate will demonstrate behaviours which fit with ABTA’s values:

Be There
We are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.

Be Trusted
We are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.

Be Ambitious
Although we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share ‘outside the box’ thinking.


Salary: competitive dependent on experience, plus company benefits
Location: We’re a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.

ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form