ABTA is recruiting for a Head of Travel Insurance to join the Financial Protection and Financial Services department on a permanent contract. The successful candidate will be responsible for the commercial and brand leadership of ABTA’s participation in the travel insurance market. To develop and implement a commercial strategy designed to achieve a significant market position for ABTA Travel Insurance through the delivery of a high quality, service driven, consumer and Member driven propositions. To deliver a profit contribution towards ABTA’s work as a Trade Association for the benefit of Members.

ABTA enjoys extremely high consumer brand recognition, trust and a close association with financial protection. Trust, expertise and service are fundamental to our brand values. ABTA has provided consumer financial protection since the 1960s and prides itself on the effectiveness and consumer centric approach that is at the heart of our way of working on behalf of our Members.

ABTA has been involved with travel insurance for many years, but now wishes to significantly increase its participation in the travel insurance market and to develop a new product offering that will serve both consumers and Members.

The Ideal candidate will:

• Be an established leader in this field, with a proven track record of commercial success.
• Recognise the potential of the ABTA brand and the opportunities to do things differently in a market that has experienced relatively limited innovation.
• Have a vision for what can be achieved and the appetite to take this new opportunity from concept development to success.
• Relish the opportunity to be involved from the early stages of this exciting project and to have the opportunity to build a small head office commercial and marketing team, to work with our chosen partner.

ABTA has been ranked ‘One to watch’ in the recent Best Companies staff engagement survey, and offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, childcare vouchers, buy/sell leave, a cash plan and training opportunities.

Salary: competitive salary dependent on experience, plus benefits

Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Closing date for applications:  12 October 2018

First round interviews:  week commencing 22 October 2018

Start date: as soon as possible

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

ABTA is recruiting for a Customer Support Manager to join the Legal and Customer support department on a permanent contract. The successful candidate will be responsible for managing a dedicated Customer Support team to provide the customer (traveller) and ABTA Member excellent customer service.  

The Ideal candidate should have:

• Excellent knowledge and experience of the travel industry.
• To be able to supervise, train motivate and lead a team of Customer Support Advisers as well as new members of staff. 
• Strong oral and written communication skills with various stakeholders, internally and externally.
• Call centre experience.
• To be confident, patience, polite and have tact and diplomacy, when dealing with difficult situations.

ABTA has been ranked ‘One to watch’ in the recent Best Companies staff engagement survey, and offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, childcare vouchers, buy/sell leave, a cash plan and training opportunities.

Salary: competitive dependent on experience, plus company benefits
Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk.

Closing date for applications: 12 October 2018
First round interviews: TBC
Start date: as soon as possible

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

ABTA is recruiting for a Customer Support Adviser to join the Customer Support department on a permanent contract. 

The customers experience begins long before they travel and often after their return. As an ambassador for ABTA and our Members, you’ll be an integral part of a dedicated team who, through excellent customer service, can help the customer and ABTA Member when something goes wrong. Using a range of communication skills, such as email, letters and most often answering incoming calls, you’ll support our customers.  

While your communication skills, both written and verbal, must be exceptional, your ability to listen is equally as important; as you must empathise with a customer and respond to their situation. Besides being pro-active and confident in taking independent decisions, you’ll have the ability to resolve difficult situations and preserve loyalty to the ABTA Member and to ABTA.

The Ideal candidate should have:

• A high standard of literacy and excellent communication skills
• Experience in or out of the travel industry of dealing with complaints
• Patience and calmness under pressure
• Good people skills and telephone manner
• Ability to handle difficult situations
• Flexibility
• Confidence.

ABTA has been ranked ‘One to watch’ in the recent Best Companies staff engagement survey, and offers a supportive work environment alongside other additional benefits such as flexi-time, private health insurance, pension, life insurance, income protection, season ticket loan, childcare vouchers, buy/sell leave, a cash plan and training opportunities.

ABTA has been voted a Business Superbrand for the 12th year running and a Consumer Superbrand for the second year running. ABTA is one of UK’s most recognised travel brands, almost three quarters (74%) of people regard ABTA Membership as essential or important when booking a holiday.

Salary: Competitive depending on experience, plus benefits

Location: Borough Market area near London Bridge.

To apply for the post please submit your CV with a covering letter as to why you are the right person for the role/who we are looking for, to hr@abta.co.uk. 

Closing date for applications: 19 October 2018

First round interviews: ASAP

Start date: ASAP 

ABTA Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.