Register a dispute ABTA will aim to respond to all disputes within 28 days if not sooner. If you’ve registered a dispute regarding a pre-departure issue, we will be in touch with you sooner than the current wait time.See our FAQs and Tips and advice for the answers to many common questions. Please note you cannot register a dispute against a company that is no longer trading. If you are trying to make a claim for a holiday that was not taken as a result of the company going out of business, please click here.Before registering your dispute, you must check they are an ABTA Member.We recommend using a laptop or PC as this will make it easier to navigate through the portal and to upload files.
Disputes we can and can’t help with Before and after travel Resolving disputes I have a problem raising a dispute I have a problem after registering a dispute