Register a complaint

We’re sorry that you would like to make a complaint against one of our Members

Before proceeding please ensure you have the following information to hand as you'll need to upload them during the registration process.

  • 1. Copies of correspondence between you and the company (whether letter or email).
    • Please remember that our Members have 28 days in which to respond to correspondence. Please ensure that this time frame has elapsed prior to registration.
  • 2. Copies of the replies.
  • 3. A copy of the ATOL Certificate and/or confirmation invoice.
  • 4. If you've been in contact with the company by phone please provide details of the conversations.

If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled.

Please don’t upload photographs or videos; if they’re required we’ll contact you for them.

If your complaint is about a flight delay, you’ll need to contact the Civil Aviation Authority.

We do not need copies of your passport, medical reports, bank statements or other more sensitive personal data unless it is directly related to your complaint.

Read our Privacy notice to find out how we will use your personal data.

Find and select the travel company that you are complaining about

Please use the Members' ABTA membership number when selecting the company you're registering your complaint against.

Give us key information about your complaint

We may require you to upload various documents so please make sure you have electronic copies before you start this process.

Create a login

We will manage your complaint through this website and therefore you will need to register your details, including your email address.

This process should take no more than 5-10 minutes