Booking your holiday with an ABTA Member means that you’ll be able to relax safe in the knowledge that you’ve booked with a reputable travel company. You’ll also be able to take advantage of ABTA's offer of support, protection and expertise, which means you can have confidence in ABTA; and a strong trust in our Members. These qualities are core to us as they ensure that you remain confident in the holidays and travel experiences that you buy from our Members. We are able to make this commitment by having our Members abide by the ABTA Code of Conduct, which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.
How we support you
Our Members manage fantastic experiences for millions of holidaymakers, but sometimes things don’t go to plan. If you have an issue that you haven’t been able to resolve with one of our Members, we’re here to help resolve it for you. If needed, you’ll get access to our fast, cost-effective and independent complaints resolution service which could save you time, money and hassle. Booking with our Members means you’ll be able to use a range of our advice services. You can visit our Customer support pages at any time and you'll find a selection of guidance and information.
How we protect you
Once you’ve planned your holiday you can to relax knowing know that our Code of Conduct means that you can expect high standards from our Members. You’ll also be reassured to know that package holidays sold to you in the European Economic Area (EEA) by our Members are financially protected so that if your travel company fails, you’ll be able to continue your holiday as planned or get your money back. Well-known financial protection schemes include ABTA’s own scheme as well as ATOL which covers all flight-based packages. Many ABTA Members also offer additional financial protection for services such as hotels or flights, which may not automatically be protected under a scheme.
Package holidays that are for less than 24 hours, or are for business travel, may not be protected.
If you book your holiday from outside the EEA, this protection won’t apply unless the ABTA Member has opted to voluntarily protect your holiday with us, or unless a different scheme applies. You must enquire with your travel company to see whether your holiday is protected either voluntarily by the travel company, or under a different scheme.
The expertise we provide to you
We provide expert help and advice for holidaymakers. We work with the Foreign Office and with destinations all over the world so we know what is happening and when. It means we can provide around-the-clock expert advice in a crisis. We are also here to help you understand your rights; for example, if your flight is cancelled or delayed, or if government travel restrictions are announced which affect your holiday plans.
Want to find an ABTA approved travel company; understand the benefits of booking early; get guidance on planning, booking and staying safe on holiday; access general travel tips and advice; and enter our competition to win an iPad? Then follow the links below.