Things have been tough over the last 12 months, with coronavirus severely restricting our ability to travel around the UK and overseas. Uncertainty around travel remains and that’s why it’s important to be able to book your long-awaited holidays with travel professionals you can trust. All our Members commit to delivering high standards for their customers by signing up to ABTA’s Code of Conduct, which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.
Our Members offer a wide range of holidays and their travel professionals are on hand to provide you with expert advice. Whether you want a week on the beach, a thrill-seeking adventure holiday or a weekend city break, they’ll help you find the perfect trip for you so you can book with confidence.
Many travel professionals have lived in or extensively visited the destinations they advise on. This means they can offer an authentic insight into what a destination is like. They’ll also be able to explain how a holiday may differ in light of the coronavirus pandemic, including:
In addition, Member travel professionals will be able to offer guidance around entry and visa requirements, particularly for travelling in Europe from 1 January 2021, after the end of the EU transition period.
You can be reassured that package holidays sold to you in the European Economic Area (EEA) by our Members are financially protected. This means should your travel company go out of business you will be able to continue your holiday as planned or get your money back.
Financial protection schemes include ABTA’s own scheme as well as ATOL which covers all flight-based packages. Many ABTA Members also offer additional financial protection for services such as hotels or flights, which may not automatically be protected.
If you book your holiday with a travel company from outside the EEA, this protection won’t apply unless the ABTA Member has voluntarily opted to protect your holiday or unless a different scheme applies. You should ask your travel company to see whether your holiday is protected either voluntarily by the travel company, or under another scheme.
Our Members have worked tirelessly over the last year to help customers whose travel plans have been affected by the COVID-19 pandemic, including helping to repatriate customers, finding alternative destinations for holidays as well as rebooking trips for future dates and issuing refunds.
In the rare event that you have an issue with an ABTA Member, and you haven’t been able to resolve it with them directly, we are here to help. That includes access to our fast, cost-effective and independent complaints resolution service, which could save you time, money and hassle.
Want to find an ABTA approved travel company; guidance on planning a holiday and what to expect from your package holiday when you arrive; the latest coronavirus and Brexit advice for travellers; then click on the relevant boxes below.
The following ABTA Members are included in the full video advert: