Things have continued to be tough over the last year, even with many travel restrictions lifting, coronavirus is still severely impacting holidays both in the UK and overseas. Uncertainty around travel remains and that’s why it’s more important than ever to be able to book your holidays with trusted travel professionals. All our Members commit to delivering high standards for their customers by signing up to ABTA’s Code of Conduct, which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.
Watch the video to hear why you can book and travel with confidence through an ABTA Member...
Our Members offer a wide range of holidays and are on hand to provide you with expert advice, information and guidance. Whether you want a week on the beach, a thrill-seeking adventure holiday or a weekend city break, they’ll help you find the perfect trip for you, giving you all the information and advice you need so you can book and travel with confidence.
Many travel professionals have lived in or extensively visited the destinations they advise on. This means they can offer an authentic insight into what a destination is like. They’ll also be able to explain how a holiday is likely to differ in light of the ongoing pandemic, including:
In addition, our Members will be able to offer guidance around entry and visa requirements, particularly for post-Brexit travelling in Europe.
Our Members continue to work tirelessly to help customers whose travel plans continue to be affected by the pandemic, including helping customers to find alternative destinations for holidays as well as rebooking and rearranging trips for future dates and issuing refunds.
In the rare event that you have an issue with one of our Members, and you haven’t been able to resolve it with them directly, we are here to help. That includes access to our fast, cost-effective and independent complaints resolution service, which could save you time, money and hassle.
Want to find an ABTA approved travel company; guidance on planning a holiday and what to expect from your package holiday when you arrive and the latest coronavirus for travellers; then click on the relevant boxes below.
When you book your holiday with an ABTA Member, you can relax knowing that our Code of Conduct means that you can expect high standards from them. Our Members follow the Code to make sure they give you great service. If they don’t live up to the high standards, we have procedures in place to see that they improve, and we also issue fines and other sanctions if necessary.
ABTA Members who are tour operators can use a financial protection scheme administered by ABTA to protect monies paid for non-flight-based packages. Alternatively, ABTA Members can arrange other forms of financial protection for packages which are administered by the Association of Bonded Travel Organisers Trust (ABTOT) or by insurers or by trust account providers. For flight-based packages, ABTA Members must use the ATOL scheme which is managed by the Civil Aviation Authority.
It’s not just package holidays that can be financially protected by ABTA Members. ABTA Members can opt to protect monies paid for other travel services such as accommodation only. Always ask an ABTA Member about the financial protection that is in place for your package holiday or other travel arrangements before you book.
For more information about financial protection and how ABTA can assist you, please click here.