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Travel company failures
If you've already submitted your claim, please log in below.
How long will it take to process my claim?
Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this.
Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.
When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time. Please ensure you submit your bank account details for your refund as we are unable to make payments into credit card or savings accounts.
Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.
We are sorry to advise that the following companies have ceased trading. Please click on the company you have booked with for more information.
| Team Tours Direct Ltd |
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Emerald Global Ltd |
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Travel Day Ltd |
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Tucan Ltd
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| Alpine Elements Ltd trading as Elements Holidays | IgoSki | and Ocean Elements |
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| Horncastle Executive Travel |
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| Courtney Airsavers Ltd |
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| Toucan Travel Ltd trading as Magical Tickets | Hart Travel | Winchester Travel Service | and Peregrine Travel |
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| B.T.Y Ltd trading as Number One Travel | Golf 55 International | Independent Travel Advisors | Intersport Holidays | and Medjugorje Pilgrimages |
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Go Travel Ltd
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| E Thornton & Son Ltd trading as Thornton’s Travel | Thornton’s Cruise World | and Thornton’s Travel Service |
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Omega Travel (Hale) Ltd |
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Gendai Travel Ltd
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Cities Direct Ltd
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Tailor Made Travel (UK) Limited Please note there are a number of other ABTA Members with similar trading names and are not connected to Tailor Made Travel (UK) Limited. The failed travel agent operated in South Wales, with 18 branches and the head office in Cardiff. |
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STA Travel Limited
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Voyager Systems (Travel Division) Ltd |
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Harris Holidays Limited |
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South Quay Travel & Leisure Limited
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| Viceroy Limited |
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| Snowchateaux Limited |
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| David Urquhart Sky Travel Ltd |
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| Fleetway Travel Limited |
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| Pan Express Business Travel Ltd trading as Ahoy Cruises | Ahoy Holidays | Pan Express Travel. |
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| Bargain Travel Bureau Ltd trading as Red7 | Red7 Holidays | Eclipse Leisure |
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| Specialist Leisure Group Limited trading as Wallace Arnold Travel Limited | Shearings Holidays Limited | UK Breakaways Limited | National Holidays Limited trading as Caledonian Travel and Travel Style | Shearings Hotels trading as Bay Hotels and Coast and Country Hotels |
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