Travel company failures

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How long will it take to process my claim?

Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this. 

Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted. 

When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time. Please ensure you submit your bank account details for your refund as we are unable to make payments into credit card or savings accounts.

Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.

We are sorry to advise that the following companies have ceased trading. Please click on the company you have booked with for more information.

Team Tours Direct Ltd
Team Tours Direct logo

Emerald Global Ltd
trading as Peoples Travel | Ayubowan Travel and Tours | Econsul | Emerald Travel | Namaste Travel and Tours | Salaam Tours and Travel | and Vanakkam Travel and Tours


Travel Day Ltd
trading as: Holiday USA | Simply Global Travel | Luxury Indian Ocean | The Vegas Wedding Company | Exclusive Dubai | Caribbean Classics and Low Cost USA

Travel Day logo

Baxter Hoare Travel Ltd

Tucan Ltd 
trading as Tucan Travel


Tucan Travel logo
Alpine Elements Ltd
trading as Elements Holidays | IgoSki | and Ocean Elements
Alpine Elements Ltd
Horncastle Executive Travel 
Horncastle Executive Travel
Courtney Airsavers Ltd
Courtney Airsavers Ltd
Toucan Travel Ltd
trading as Magical Tickets | Hart Travel | Winchester Travel Service | and Peregrine Travel
Toucan Travel
B.T.Y Ltd
trading as Number One Travel | Golf 55 International | Independent Travel Advisors | Intersport Holidays | and Medjugorje Pilgrimages
BTY travel logo

Go Travel Ltd
Go Travel | Go Active Travel | Cultural Breaks | Lates | and Coach Holidays


Go Travel
E Thornton & Son Ltd
trading as Thornton’s Travel | Thornton’s Cruise World | and Thornton’s Travel Service
E Thornton & Son Ltd logo

Omega Travel (Hale) Ltd
trading as

Omega Travel logo

Gendai Travel Ltd
trading as Gendai Travel | Go Asia | PIC-UK | Japan Travel Centre | and JTC Tours



Gendai Travel logo

Cities Direct Ltd
trading as Cities Direct | City Apartments Direct | City Hotels Direct | and Low Cost City Breaks.


Cities Direct logo

Tailor Made Travel (UK) Limited

Please note there are a number of other ABTA Members with similar trading names and are not connected to Tailor Made Travel (UK) Limited. The failed travel agent operated in South Wales, with 18 branches and the head office in Cardiff.

Tailor Made Travel logo

STA Travel Limited
trading as Bridge the World Travel.


STA Travel logo

Voyager Systems (Travel Division) Ltd
trading as Voyager Travel | Voyager | Frutin Travel | Voyager Travel Direct | Algarve Cancellations | Canaries Cancellations | Cancellation Hotline | Caribbean Cancellations | Cheap Holiday Bargains | Cyprus Cancellations | Florida Cancellations | Goa Cancellations | Go Gecko | Greece Cancellations | Take me Faraway | Take me Skiing | Take me to Canaries | Take me to Greece | and Voyager Ski.

Voyager Travel Direct logo

Harris Holidays Limited
trading as Ski Weekends.

We are pleased to confirm that Weekend Travel Ltd trading as Ski Weekend (with no s on the end, website: (ATOL 2775) has no connection with Harris Holidays Limited.

Skiweekends logo

South Quay Travel & Leisure Limited
trading as Cruise & Maritime Voyages | Smile Group Travel | Transocean Kreuzfahrten | and Croisières Maritimes & Voyages. 


South Quay logo
Viceroy Limited
Viceroy logo
Snowchateaux Limited
Snowchateaux logo
David Urquhart Sky Travel Ltd
David Urquhart logo
Fleetway Travel Limited
Fleetway travel logo
Pan Express Business Travel Ltd 
trading as Ahoy Cruises | Ahoy Holidays | Pan Express Travel.
Ahoy Cruises logo
Bargain Travel Bureau Ltd
trading as Red7 | Red7 Holidays | Eclipse Leisure
Specialist Leisure Group Limited
trading as Wallace Arnold Travel Limited | Shearings Holidays Limited | UK Breakaways Limited | National Holidays Limited trading as Caledonian Travel and Travel Style | Shearings Hotels trading as Bay Hotels and Coast and Country Hotels
Specialist Leisure Group logo