Travel company failures

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How long will it take to process my claim?

Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this. 

Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted. 

When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time. Please ensure you submit your bank account details for your refund as we are unable to make payments into credit card or savings accounts.

Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.

We are sorry to advise that the following companies have ceased trading. Please click on the company you have booked with for more information.

Tucan Ltd  trading as Tucan Travel
Alpine Elements Ltd trading as Elements Holidays | IgoSki | and Ocean Elements
Horncastle Executive Travel
Courtney Airsavers Ltd
Toucan Travel Ltd trading as Magical Tickets | Hart Travel | Winchester Travel Service | and Peregrine Travel
B.T.Y Ltd trading as Number One Travel | Golf 55 International | Independent Travel Advisors | Intersport Holidays | and Medjugorje Pilgrimages
Go Travel Ltd Go Travel | Go Active Travel | Cultural Breaks | Lates | and Coach Holidays
E Thornton & Son Ltd trading as Thornton’s Travel | Thornton’s Cruise World | and Thornton’s Travel Service
Omega Travel (Hale) Ltd trading as omegahale.com
Gendai Travel Ltd trading as Gendai Travel | Go Asia | PIC-UK | Japan Travel Centre | and JTC Tours
Cities Direct Ltd trading as Cities Direct | City Apartments Direct | City Hotels Direct | and Low Cost City Breaks.
Tailor Made Travel (UK) Limited Please note there are a number of other ABTA Members with similar trading names and are not connected to Tailor Made Travel (UK) Limited. The failed travel agent operated in South Wales, with 18 branches and the head office in Cardiff.
STA Travel Limited trading as Bridge the World Travel.
Voyager Systems (Travel Division) Ltd trading as Voyager Travel | Voyager | Frutin Travel | Voyager Travel Direct | Algarve Cancellations | Canaries Cancellations | Cancellation Hotline | Caribbean Cancellations | Cheap Holiday Bargains | Cyprus Cancellations | Florida Cancellations | Goa Cancellations | Go Gecko | Greece Cancellations | Take me Faraway | Take me Skiing | Take me to Canaries | Take me to Greece | and Voyager Ski.
Harris Holidays Limited trading as Ski Weekends. We are pleased to confirm that Weekend Travel Ltd trading as Ski Weekend (with no s on the end, website: SkiWeekend.com) (ATOL 2775) has no connection with Harris Holidays Limited.
South Quay Travel & Leisure Limited trading as Cruise & Maritime Voyages | Smile Group Travel | Transocean Kreuzfahrten | and Croisières Maritimes & Voyages.
Viceroy Limited
Snowchateaux Limited
David Urquhart Sky Travel Ltd
Fleetway Travel Limited
Pan Express Business Travel Ltd  trading as Ahoy Cruises | Ahoy Holidays | Pan Express Travel.
Bargain Travel Bureau Ltd trading as Red7 | Red7 Holidays | Eclipse Leisure
Specialist Leisure Group Limited trading as Wallace Arnold Travel Limited | Shearings Holidays Limited | UK Breakaways Limited | National Holidays Limited trading as Caledonian Travel and Travel Style | Shearings Hotels trading as Bay Hotels and Coast and Country Hotels