The information on these pages is for customers who have booked travel services with an ABTA Member.

We would strongly recommend reading the online FAQs

Airlines are not Members of ABTA.  If you are having issues receiving a refund from an airline that you booked with directly, you should contact them initially.  You can also contact the CAA (Civil Aviation Authority) for more guidance.

Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here.

If you have an enquiry about a company that is not a member of ABTA please contact Citizens Advice.