Accessible travel: In destination

On arrival in your destination

On arrival in the destination, if you have pre-booked assisted travel arrangements, you should be provided with the same level of assistance as in the UK.

If travelling by air, when you land, it is likely that you will be asked to remain seated on the aircraft until advised by the crew. This is so that they can make sure the assisted travel team is on-site and ready to help you. They should be able to help you disembark the aircraft, as well as help you navigate through passport control, baggage collection and customs.

For transfers to your accommodation or cruise terminal, once you have left the customs area, locate your travel provider. They will be able to signpost you to the transfer that has been arranged for you.

 

Passengers with accessibility needs travelling in the back seat of a car.

Transport from the arrival point to your accommodation (transfer, car hire, taxi, public transport)

Generally, unless otherwise specified at the time of booking, if a transfer is included in your travel arrangements, it will be provided on a coach or minibus. If a private or adapted transfer is required, discuss this with your travel provider, and note that there may be an additional charge for this.

Adapted cars are available for hire in many countries. Inform the car hire company of your requirements and always make sure you know the licence, insurance requirements, driving laws and driving conditions of the country you’re visiting.

If you’re booking a taxi, book well in advance and share any information relating to your assisted travel needs which will help them to allocate the right vehicle for you.

The Blue Badge Scheme operates in a number of countries – check here for Europe, or check the FCDO Travel Advice for the country you are visiting for further information.

Many destinations have excellent public transport options, sometimes available directly from the arrival airport. If you would like to use public transport, speak to your travel advisor, who may be able to advise on websites or other resources with information for assisted travel on those services.

 

Business traveller using a wheelchair working with a colleague in an airport lounge.

Accommodation (hotel or other)

In-depth research and using an expert travel advisor are crucial when selecting accommodation to meet your needs. Think about access around the property, the accessibility of your room, public areas, restaurants, bars, swimming pools, lifts and other facilities. In addition, if you want to explore the area around the accommodation, consider your location and its access to local towns, shopping and entertainment, availability of public transport and accessibility of excursions.

Most hotels have a limited number of fully accessible rooms for wheelchair users so consider your own needs carefully before booking, as these rooms are essential for customers with high accessibility requirements. Some room types such as wheelchair accessible rooms or ground floor rooms are often available on request and may not be guaranteed at the time of booking. If you require specific room features for your stay, it is important to check with your travel advisor so that you understand the status of your request well in advance of travel. This will help you to make sure your needs are met and enable you to make changes if necessary.

Some travel and accommodation providers have virtual tours of accommodation on their websites. This is helpful, as it will usually show more details of the premises, including access to public areas and facilities.

For wheelchair and mobility scooter access, check that all main areas of the accommodation or resort are step-free, and that lifts serve all the floors you’ll need to reach. Also check that any lifts are big enough to transport your wheelchair or other accessible equipment.

If you need additional equipment, such as back rests, bathing equipment, or special mattresses, this can sometimes be hired locally.

If you are travelling with medication, don’t forget to check if there is a fridge available if this is needed to store your medication.

On arrival at your accommodation, if you have pre-booked specific services, we recommend you ask reception staff for confirmation that these arrangements are in place.

Also ask about additional support in emergencies, as they should have plans in place for safe evacuation if needed. Ask the accommodation staff to provide you with details of the plans and familiarise yourself with the arrangements.  

Familiarise yourself with your accommodation and the accessibility of facilities and services, if you have any concerns or questions, speak to reception and your travel provider.

If you have a food allergy or dietary requirement, remind the staff at check-in of your needs. We also recommend that, at mealtimes, you remind waiting staff of your needs. Ask staff to provide you with details of the ingredients of the meals being served, so you can make informed choices. Pay particular attention to buffet style meals as cross contamination can occur if other diners use the same utensils for different dishes.

 

Blind parent and child walking together through a subway station.

Access to local facilities and attractions

Many countries are making great headway in updating their facilities and services to make travel more accessible for all, but it is work in progress. Depending on the country, island, area or resort, the situation may differ and so it is important to discuss your requirements with your travel advisor, who will be able to provide insights and advice for your chosen destination.

Some destinations and local authorities have developed useful travel apps which can be a big help during your trip. The apps may include information on attractions, activities and events, walking routes with audio descriptions, the location of accessible washrooms and parking, access details of beaches, historical sites, transport and location of tourist information offices.

Local people are also a great source of information, speak to the staff at your accommodation as they may be able to provide useful tips and advice about getting round the local area.

 

 

Excursions and activities

Many travel providers work with local destination management companies who offer a range of excursions and activities at your destination, which can be booked locally. Make sure that you provide them with details of your assisted travel requirements to ensure that they will be able to support your needs for the trips chosen.

You travel advisor should be able to provide you insights and advice on the various excursions and activities available for your chosen destination.

 

Attending meetings, conferences and events

If you are attending a business engagement such as a meeting, conference or event, as well as considerations specific to the venue, you should also discuss any special requirements with the organiser.

These may include, for example (but not exhaustive), dietary requests, allergens, the need for a private room during the day, handouts in advance and/or in alternative formats such as large print, hearing loops, sign language interpreter, wheelchair or scooter access, or high backed chair. Ask for details of the evacuation plans that you should follow in the event of an emergency.

Exchanging information on your needs, and the services available, will allow you to judge whether you can fully participate in the event.

 

A nurse and patient talking in hospital

If things go wrong while you’re away

Many millions of trips overseas are taken by UK travellers every year, most of which pass without incident. However, if you get into difficulty, such as falling unwell, being a victim of crime or facing an emergency situation, you should contact your travel provider and advise them of the situation. They may be able to signpost you to local services or provide advice or assistance in contacting your insurers.

Check what the emergency services number is for the country you are visiting and save the details to your mobile phone.

In the event you are a victim of crime, you are advised to report the matter to the police, the emergency number may be different.

If you require medical assistance, you should notify the assistance company associated with your travel insurance. Depending on the circumstances, they may be able to signpost you to the most appropriate medical centre, liaise with the medical facility as required and provide you with advice regarding procedures.

In certain circumstances, the FCDO may be able to provide assistance. In many countries, there will be a British Embassy, High Commission or Consulate representation. Their guidance note provides further details: Consular assistance: how the Foreign, Commonwealth & Development Office provides support - GOV.UK

 

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