Testimonials

ABTA has been a trusted travel brand for more than 65 years. We are the UK’s leading travel association and are a Business and Consumer Superbrand. Find out from some of our Members what it means to them being an ABTA Member. If you're interested in joining, please visit abta.com/join.

Barrhead Travel is proud of its long membership of ABTA. The guidance and assistance received from the various departments within ABTA has always proved to be invaluable to our business, especially so with the revised and new regulations being introduced during the current period of significant change for the travel industry. The continuing high level of customer recognition of the ABTA brand is very important to us and we take every opportunity to highlight our membership of the Association. Customers also place a high value on the wide range of travel advice made easily available to them by ABTA when preparing for a holiday trip. 

Roddie MacPhee, Manager
Barrhead Travel

As Customer Services Manager for Riviera Travel, my team and I find the support provided by the Member Services team to be invaluable. It cannot be over-stated how reassuring it is to be able to access ABTA expertise and advice so quickly and easily; one of the friendly and approachable team is always just a phone call away. We know that our queries, no matter how complicated, will always be given due consideration and the advice provided is invariably sound, clear and can be applied with confidence. We rely on ABTA for support, not only for new situations and serious issues, but also sometimes just to confirm that we are on the right lines. We are delighted with and can thoroughly recommend this service.

Eamonn Rooney, Customer Services Manager
Riviera Travel

For over 60 years, customers have looked for the ABTA logo when booking their holiday and business travel arrangements, knowing that it symbolises high standards of service, accurate information and a straightforward complaint handling service if something goes wrong. This sense of trust is paramount in today's climate and as such we are extremely pleased to have secured membership. Simplexity Travel has always prided itself on offering the highest standards, but the extra security this accreditation gives our customers is invaluable.

Mark Smith, Head of Business Development
Simplexity Travel Management 

I have used Members Services a number of times and on each occasion the team have been quick to respond resolving all of my queries. Great to know as a tour operator we have the help of a knowledgeable team to offer sound advice when needed. Great service ABTA Member Services team, thank you for all your help and advice.

Bernadette Askouni, Agency Sales 
Ionian Island Holidays

The industry has changed so much over the years and quite frankly, we wouldn’t have kept up with the legalities without the help of ABTA. They have been a constant in the travel industry throughout its highs and lows and have always been there to help the high street agency. Our clients certainly feel reassured still that we are members of ABTA. We’ve used most of their services over the years and can honestly say that whoever you speak to, you receive great service in a personal yet  professional manner. They are very approachable and we are on first name terms with many people in the offices and wouldn’t hesitate to call if we needed advice about anything.

Jackie Standridge, Manager
Spa Travel

ABTA and its logo is a sure way to your customer understanding that you are credit worthy, up to standard, financially secure, reputable, plus a lot more. They feel safe they will be buying a good product from a recommended agent. With all that out the way we can concentrate on finding the best holiday for the right price to our customer. It’s good to be an ABTA Member.

Charmaine Hallmark, Manager 
Hallmark Travel