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ABTA Limited is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulation 2015.


We would strongly recommend reading the online FAQs. Please note that our Customer Information Team may take up to 28 days to respond to any queries raised on your case. 

Airlines are not Members of ABTA and if you are having issues with an airline, that you booked with directly, you should contact the CAA (Civil Aviation Authority) for more guidance.

Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here.

If you have an enquiry about a company that is not a member of ABTA, please contact Citizens Advice.

The Customer Information phone lines are open Monday to Friday 10:00-16:00, excluding Bank Holidays, but the waiting times can be excessive and all the information you require is on our website. If you still wish to speak with an adviser our number is 020 3117 0599.