Please note: following government advice, ABTA has now closed its office and staff are working remotely. This means we currently have no access to any postal service in or out of the building.

 

 

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ABTA Limited is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulation 2015.


 

Our Customer Support team is experiencing an extremely high volume of calls during this coronavirus crisis so unfortunately wait times are considerably longer than usual. We would strongly recommend reading the online FAQs and only contacting us by phone if absolutely necessary. 

Airlines are not Members of ABTA. If you booked your flight directly with an airline, you will need to contact the airline if you are having any issues with receiving a refund.

Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here.

If you have an enquiry about a company that is not a member of ABTA please contact Citizens Advice.