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ABTA Limited is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulation 2015.


ABTA will aim to respond to all disputes within 28 days if not sooner. If you’ve registered a dispute regarding a pre-departure issue, we will be in touch with you sooner than the current wait time.

See our FAQs and Tips and advice for the answers to many common questions. 

We know that the vast majority of our customers are extremely respectful and we thank you for your support. Please note that we will not tolerate any form of abuse directed at our staff.

For any questions regarding FCDO travel advice, destination entry requirements or COVID-19 vaccination requirements to travel please check ABTA’s Ready Steady Travel hub of information and advice to help you travel during the pandemic. You should also speak to your travel company before you travel.

Please be aware that we review each case on a case-by-case basis and speak with the relevant ABTA Member about your complaint. Please register your dispute online, and give us as much information as possible, as this will help us to help you with the relevant advice.

Before registering a dispute, please note:

Airlines are not Members of ABTA. If you are having issues with an airline that you booked directly with, you will need to contact them in the first instance. You can also check the CAA (Civil Aviation Authority)’s website for more guidance on ATOL protection, flight-only refunds, airline delays and changes.

Check if your travel company is a current ABTA member here before registering a complaint with us as not all travel companies are.

You can only submit one booking reference per dispute registered.

If you have an enquiry about a non-ABTA Member, please contact Citizens Advice.