Search FAQs

Please note: following government advice, ABTA has now closed its office and staff are working remotely. This means we currently have no access to any postal service in or out of the building.

We have developed a number of help topics that will answer any questions you have regarding your holiday. Please use the above filter to help you find what you're looking for.

Most common questions:


I have a booking with Thomas Cook, what do I do?

How do I write a complaint letter to my travel company?

What is ATOL?

What is a package holiday?