We're in a great position to advise you on what to include in your complaint letter, as we deal with nearly 20,000 complaints every year. Below you will find some tips and templates for writing an effective letter which we hope will assist in a positive outcome.
Where building works are likely to seriously impair the enjoyment of your holiday, your travel company should provide you with accurate information about it, if they know about it. You can then decide whether or not to continue with the booking.
A package is defined by The Package Travel, Package Holidays and Package Tours Regulations 1992 if you booked your holiday before 1 July 2018, or by the The Package Travel and Linked Travel Arrangements Regulations 2018 if booked after 1 July 2018.
All package and ‘flight-plus’ holidays that have been sold to you in the UK by ABTA Members are protected financially in the event of a company failure. This means that in the unlikely event your travel company goes out of business, there is a quick, clear and simple process for you to follow, so you’ll be able to continue your holiday as planned or get your money back.