Frequently asked questions We have developed a number of help topics that will answer any questions you have regarding your holiday.
We have developed a number of help topics that will answer any questions you have regarding your holiday. Please use the above filter to help you find what you're looking for.Most common questions:
My flight’s been delayed, what are my rights? If your flight is delayed and you’re departing from the UK, you’re entitled to the rights outlined here. Read more
My flight’s been cancelled, what are my rights? If your flight is cancelled and you’re departing from the UK, your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund. Read more
I forgot to pay the final balance when it was due. Can the travel company cancel my holiday? Yes. You will have been advised of the balance due date at the time of entering into the contract with the travel company. Read more
I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price. Read more
I need to take my medication on holiday, will this be a problem? What should I do? In most cases, taking medication shouldn’t stop you from going on holiday. There are however, a number of precautions you should take before you set off. Read more
I want to cancel my recent booking. Is there a cooling-off period? There is no cooling-off period for travel-related products; we would urge you to read through the travel company’s terms and conditions to establish your rights. Read more
I’ve just been told that building works are taking place at my hotel. What can I do? Most minor refurbishment and maintenance work being carried out at properties will not affect your holiday. There's no requirement under the ABTA Code of Conduct for members to notify clients of works like these. Some companies will inform you of minor work, to keep you in the know. Read more
How do I know if a travel company is an ABTA Member? You can use our website and search by name or by the company’s unique five-digit ABTA number. Read more
My holiday company has changed my accommodation. Can they do this? This depends whether your holiday company specifically states in their booking conditions that they can make changes like this. If they don’t reserve the right to do so, then any change will be a breach of contract. If they do reserve the right to make the changes, then they must follow what their booking conditions say. Read more
Since booking my holiday I’ve fallen pregnant, can I still fly? If I can’t, can I get a refund? You should speak with your travel company or airline as rules can vary. Most airlines do not allow travel after 36 weeks for a single pregnancy, or after 32 weeks for multiple pregnancies. Read more
What is a holiday surcharge? A holiday surcharge is an additional fee that your holiday company may ask you to pay after you've booked your holiday. Read more
My travel company has charged me a surcharge. Can they add an administration fee to their surcharge? No, they can't charge you an administration fee. Read more