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Frequently asked questions

We have developed a number of help topics that will answer any questions you have regarding your holiday.

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Frequently asked questions

We have developed a number of help topics that will answer any questions you have regarding your holiday. Please use the above filter to help you find what you're looking for.

If you have questions relating to COVID-19 and travelling abroad, visit www.abta.com/covid19faq

Most common questions:

FAQs

How do I contact the Customer Information Team?

If you have a dispute and it relates to an ABTA Member you will need to register it via the online portal. Here's how to register a dispute and contact the ABTA Customer Information Team.

I have a question relating to the coronavirus pandemic, what should I do?

Please visit abta.com/coronavirus for assistance.

How do I write a complaint letter to my travel company?

We're in a great position to advise you on what to include in your complaint letter, as we deal with nearly 20,000 complaints every year. Below you will find some tips and templates for writing an effective letter which we hope will assist in a positive outcome.

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Frequently asked questions

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Most common questions:

FAQs

How do I contact the Customer Information Team?

I have a question relating to the coronavirus pandemic, what should I do?

How do I write a complaint letter to my travel company?

I’ve complained to my travel company twice & I’m not happy with their response, how can I pursue it?

What is a package holiday and what is a linked travel arrangement?

I’ve found out that the holiday resort I’ve booked has very few facilities, what are my options?

Since booking my holiday the price has been reduced, am I entitled to a refund of the difference?

Can my travel company quote me a higher price than advertised in their brochure?

My travel company wants to charge me a service fee. Can they do this?

Are there companies for solo holidaymakers?

The travel company I’m planning to use insists that I buy their own insurance. Can they do this?

I used an ABTA travel agent and they booked me with a non-ABTA tour operator. Can they do this?

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