The company can’t surcharge you or other clients within 20 clear days of departure.

Yes, as long as their booking conditions allow them to surcharge and don't say that no increases will be made after the booking is made - a no-surcharge guarantee.

If you have a dispute and it relates to an ABTA Member you will need to register it via the online portal. Here's how to register a dispute and contact the ABTA Customer Information Team.

We're in a great position to advise you on what to include in your complaint letter, as we deal with nearly 20,000 complaints every year. Below you will find some tips and templates for writing an effective letter which we hope will assist in a positive outcome.

If your dispute is with an ABTA Member, you can register your dispute with us.

Your travel company advertises facilities and amenities in good faith, but there may be occasions when the advertised services , for example nightclubs or water sports, aren’t available.

Only if they include this caveat in their booking conditions.

If there's a specific provision in the brochure or website that states that prices may vary, then yes, the travel company can quote you a higher price than that advertised. This can only happen before you book your holiday.

Yes, as long as they make this clear to you before you book.

No, they cannot insist that you buy their insurance unless it has already been included as part of the basic price of the holiday (not charged as an extra).

Yes. ABTA travel agents sell products from a wide range of suppliers, including non-ABTA companies.

Report it to the front desk and/or reception of the hotel and make sure your travel representative is aware of the situation.