How do I contact the Customer Information Team?

If you have a dispute and it relates to an ABTA member you will need to register it via the online portal. Please click here.

If you want more information on how to register a dispute you can send an email to but please be aware that you will receive an automated response and this email inbox is not monitored. The automated response will send you instructions on how to register a dispute with us and your email will be deleted.