How do I contact the Customer Information Team?

If you have a dispute and it relates to an ABTA Member you will need to register it via the online portal. Please click here.

If you want more information on how to register a dispute you can send an email to but please be aware that you will receive an automated response. The automated response will send you instructions on how to register a dispute with us. Once you have registered, one of our advisors will be in touch with more information.