How do I contact the Customer Information Team?

If you have a dispute and it relates to an ABTA Member you will need to register it via the online portal. Please click here.

If you want more information on how to register a dispute you can send an email to but please be aware that you will receive an automated response and that these emails are NOT MONITORED.  You will not receive a response from an adviser.

The Customer Information phone lines are open Monday to Friday 10:00-16:00, excluding Bank Holidays, but the waiting times can be excessive and all the information you require is on our website. If you still wish to speak with an adviser our number is 020 3117 0599.