Accessible tourism training – understanding customer needs
ABTA’s ‘For everyone: Accessible tourism training – understanding customer needs’ is comprised of two courses.
The first course, ‘For everyone: demystifying accessibility’, is intended for all travel industry staff and offers an introduction to accessible tourism. It provides a broad overview of what staff need to know about improving service, for example being aware of access requirements and potential issues, and meeting customer needs.
The second, ‘Inclusive travel: making business sense’, aimed at senior staff, helps travel businesses decide what changes to make to become a more suitable proposition for the accessible tourism market.
Specification: Online training
ABTA Member: Free
Non Member: £29 per user (Please contact websitesales@abta.co.uk to enquire about prices for 10+ users)
ABTA Partners receive a 30% discount on all rates.
All prices will be subject to VAT per licence.
If you have any queries or would like further information, please email websitesales@abta.co.uk or call 020 3117 0597.