Accessible tourism training – understanding customer needs

Family playing on the beach with their grandparents

ABTA’s ‘For everyone: Accessible tourism training – understanding customer needs’ is comprised of two courses. 

The first course, ‘For everyone: demystifying accessibility’, is intended for all travel industry staff and offers an introduction to accessible tourism. It provides a broad overview of what staff need to know about improving service, for example being aware of access requirements and potential issues, and meeting customer needs. 

The second, ‘Inclusive travel: making business sense’, aimed at senior staff, helps travel businesses decide what changes to make to become a more suitable proposition for the accessible tourism market.

Specification: Online training
ABTA Members and Partners: Free (visit the ABTA Knowledge Zone)  

Non Members: 
Non members can purchase digital licenses to enable their employees to complete online training modules.

  • Up to 10 users - £250 + VAT
  • 10+ users POA

Order now - non Members