Accessible tourism training – understanding customer needs

Family playing on the beach with their grandparents

ABTA’s ‘For everyone: Accessible tourism training – understanding customer needs’ is comprised of two courses. 

The first course, ‘For everyone: demystifying accessibility’, is intended for all travel industry staff and offers an introduction to accessible tourism. It provides a broad overview of what staff need to know about improving service, for example being aware of access requirements and potential issues, and meeting customer needs. 

The second, ‘Inclusive travel: making business sense’, aimed at senior staff, helps travel businesses decide what changes to make to become a more suitable proposition for the accessible tourism market.

Accessible Tourism training guidance was correct at the date of publication
 

Specification: Online training
ABTA members: Free (visit the ABTA Knowledge Zone)  

ABTA Partners: Partners can purchase digital licenses to enable their employees to complete online training modules. Price on request. Please contact partner@abta.co.uk for further information. 
 

This resource is not available to purchase by non-members and non-partners of ABTA. If you would like more information about ABTA membership or Partnership, please see the link below.

Become an ABTA member or ABTA Partner