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Please note: Our website no longer fully supports IE11, as such you may encounter issues using our website, please try an alternative browser such as Google Chrome, Mozilla Firefox, Microsoft Edge (Windows) or Safari (Mac).
ABTA’s ‘For everyone: Accessible tourism training – understanding customer needs’ is comprised of two courses.
The first course, ‘For everyone: demystifying accessibility’, is intended for all travel industry staff and offers an introduction to accessible tourism. It provides a broad overview of what staff need to know about improving service, for example being aware of access requirements and potential issues, and meeting customer needs.
The second, ‘Inclusive travel: making business sense’, aimed at senior staff, helps travel businesses decide what changes to make to become a more suitable proposition for the accessible tourism market.
Specification: Online training
ABTA Members: Free (visit the ABTA Knowledge Zone)
Non Members:
Partners and non-members can purchase digital licenses to enable their employees to complete online training modules.