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Accessible tourism training – understanding customer needs
ABTA’s ‘For everyone: Accessible tourism training – understanding customer needs’ is comprised of two courses.
The first course, ‘For everyone: demystifying accessibility’, is intended for all travel industry staff and offers an introduction to accessible tourism. It provides a broad overview of what staff need to know about improving service, for example being aware of access requirements and potential issues, and meeting customer needs.
The second, ‘Inclusive travel: making business sense’, aimed at senior staff, helps travel businesses decide what changes to make to become a more suitable proposition for the accessible tourism market.
Accessible Tourism training guidance was correct at the date of publication
Specification: Online training
ABTA members: Free (visit the ABTA Knowledge Zone)
ABTA Partners: Partners can purchase digital licenses to enable their employees to complete online training modules. Price on request. Please contact partner@abta.co.uk for further information.
This resource is not available to purchase by non-members and non-partners of ABTA. If you would like more information about ABTA membership or Partnership, please see the link below.