ABTA’s ‘For everyone: Accessible tourism training – understanding customer needs’ is comprised of two courses.
The first course, ‘For everyone: demystifying accessibility’, is intended for all travel industry staff and offers an introduction to accessible tourism. It provides a broad overview of what staff need to know about improving service, for example being aware of access requirements and potential issues, and meeting customer needs.
The second, ‘Inclusive travel: making business sense’, aimed at senior staff, helps travel businesses decide what changes to make to become a more suitable proposition for the accessible tourism market.
Specification: Online training
ABTA Members: Free (visit the ABTA Knowledge Zone)
Partners and non-members can purchase digital licenses to enable their employees to complete online training modules.