Accessible tourism training – understanding customer needs

Family playing on the beach with their grandparents

ABTA’s ‘For everyone: Accessible tourism training – understanding customer needs’ is comprised of two courses. 

The first course, ‘For everyone: demystifying accessibility’, is intended for all travel industry staff and offers an introduction to accessible tourism. It provides a broad overview of what staff need to know about improving service, for example being aware of access requirements and potential issues, and meeting customer needs. 

The second, ‘Inclusive travel: making business sense’, aimed at senior staff, helps travel businesses decide what changes to make to become a more suitable proposition for the accessible tourism market.

Specification: Online training
ABTA Member: Free 
Non Member: £29 per user (Please contact to enquire about prices for 10+ users)
ABTA Partners receive a 30% discount on all rates.

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All prices will be subject to VAT per licence.

If you have any queries or would like further information, please email or call 020 3117 0597.