Contact us

ABTA is the UK’s largest travel association with more than 4,300 travel brands in Membership, providing a wide range of leisure and business travel services, with a combined annual UK turnover of £39 billion.

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ABTA Ltd, 30 Park Street, London SE1 9EQ


Customer support 

If you are contacting us in relation to Thomas Cook Group Plc, please click here for information and advice.

If you're a member of the public and require assistance, please visit the Help and complaints section of our website as you should be able to find the answers you need there.

If you can't find the answers you need, please contact the Customer Support team on 020 3117 0599 – lines are open between 09:30-16:30 Monday to Friday.



For travel companies only

If you're a travel agent, tour operator or an ABTA Partner, please sign into the Member Zone

If you're unable to sign in, contact our Member Support team on 020 3117 0597. Please note, this number is for travel companies only and we will not be able to assist with customer enquiries. If you're a member of the public requiring assistance, please contact the Customer support number above.