Contact us

ABTA is the UK’s largest travel association with more than 4,300 travel brands in Membership, providing a wide range of leisure and business travel services, with a combined annual UK turnover of £39 billion.

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ABTA Ltd, 30 Park Street, London SE1 9EQ

 

Customer support 

Please be aware we’re receiving an exceptional volume of customer enquiries, which we are responding to as quickly as we can. Unfortunately, we cannot respond to all of these calls directly, so please check our Q&A at: abta.com/coronavirus.

We take the wellbeing of our staff extremely seriously and with the current Coronavirus (Covid-19) pandemic it may take longer to reply to any cases that are not created online. If you would like to register a complaint with us about an ABTA Member please see our Register a complaint page.

Please be aware we cannot register your complaint over the phone and we are only able to assist customers who have a booking with an ABTA Member.    

If you have booked your holiday with an ABTA Member and are due to depart within the next 14 days please call 0203 117 0599.

If you are calling about a current complaint you have against an ABTA Member, and have a complaint reference number please call 0203 117 0599. We are open from 10:00-16:00 Monday to Friday, excluding Bank Holidays.
 


 

For travel companies only

If you're a travel agent, tour operator or an ABTA Partner, please sign into the Member Zone

If you're unable to sign in, contact our Member Support team on 020 3117 0597. Please note, this number is for travel companies only and we will not be able to assist with customer enquiries. If you're a member of the public requiring assistance, please contact the Customer support number above.