Contact us

ABTA is the UK’s largest travel association with more than 4,300 travel brands in Membership, providing a wide range of leisure and business travel services.

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ABTA Ltd, 30 Park Street, London SE1 9EQ


Customer support 

Our Customer Support team is experiencing an extremely high volume of calls during this crisis so unfortunately wait times are considerably longer than usual. We would strongly recommend reading the online FAQs and only contacting us by phone if absolutely necessary. 

Airlines are not Members of ABTA. If you booked your flight directly with an airline, you will need to contact the airline if you are having any issues with receiving a refund.

Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here.

If you have an enquiry about a company that is not a member of ABTA please contact Citizens Advice.

If you wish to discuss a current complaint you have previously registered about an ABTA Member, and have a complaint reference number, please call 020 3117 0599. We are open from 10:00-15:00 Monday to Friday, excluding Bank Holidays.


For travel companies only

If you're a travel agent, tour operator or an ABTA Partner, please sign into the Member Zone

If you're unable to sign in, contact our Member Support team on 020 3117 0597. Please note, this number is for travel companies only and we will not be able to assist with customer enquiries. If you're a member of the public requiring assistance, please contact the Customer support number above.