ABTA will aim to respond to all disputes within 28 days if not sooner. If you’ve registered a complaint regarding a pre-departure issue, we will be in touch with you sooner than the current wait time.
For any questions on FCDO travel advice, destination entry requirements or COVID-19 vaccination requirements to travel, please check ABTA’s Ready Steady Travel hub of information and advice to help you travel during the pandemic. You should also speak to your travel company before you travel.
Please be aware we review each case on a case-by-case basis and speak with the relevant ABTA Member about your complaint. Please register your dispute online and give us as much information as possible, as this will help us to help you with the relevant advice.
Before getting in touch or registering a dispute, please note:
Airlines are not Members of ABTA. If you are having issues with an airline that you booked directly with, you will need to contact them in the first instance. You can also check the CAA (Civil Aviation Authority)’s website for more guidance on ATOL protection, flight-only refunds, airline delays and changes.
Check if your travel company is an ABTA Member here before registering a complaint with us as not all travel companies are.
If you have an enquiry about a non-ABTA Member, please contact Citizens Advice.
Please visit abta.com/failures for advice about companies which have failed and what you should do next.