Important information

If you are here to make a claim because your ABTA travel company has ceased trading

Please visit abta.com/failures for advice about companies which have failed and what you should do next. 

If you require support about a current ABTA Member  

If your enquiry is regarding a holiday booking that has been cancelled or amended due to the pandemic, please see our FAQ’s which are being reviewed and updated regularly.

For information and guidance relating to an ABTA Member please go to Help and Complaints

If you have a query regarding your current dispute and have registered it online, please raise a query through your case and we will review it as soon as possible.  

Airlines and companies that are not members of ABTA. 

If you are having issues with an airline, that you booked with directly, you should contact the CAA (Civil Aviation Authority) for more guidance.

Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here.

If you have an enquiry about a company that is not a member of ABTA please contact Citizens Advice.

The Customer Information phone lines are open Monday to Friday 10:00-16:00, excluding Bank Holidays. To avoid waiting, all the information you require is on our website. If you do need to speak with an adviser our number is 020 3117 0599.