Find out the types of complaints we can, and can’t help with.
We can offer free advice and potential solutions if you have experienced any issues with your holiday.
Stage 1 of our scheme is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
You will need to check that your complaint relates to an ABTA Member. If the travel company is not a member, we will not be able to help with your complaint.