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If you've booked your holiday with one of our Members and you have a problem, find out how we can assist you.
You will need to liaise with the company before registering your dispute with us. Please ensure that you keep details of any conversations or correspondence exchanged.
Disputes are dealt with in departure date order, and we aim to respond within 28 days.
When booking your holiday through an ABTA Member, you must be given accurate information which is not misleading. The arrangements being booked must be suitable for your needs and you must be provided with all the necessary information in order to make an informed decision.
It is very important that you understand that terms and conditions will apply as soon as you have confirmed your booking, as they form the basis of the contract (whether you have read them or not).
We aim to respond within 28 days of receiving your dispute.
Before registering your dispute with us, you must contact the travel company first, and they should reply to you within 28 days.
They may call you to try and resolve the matter, we suggest you keep detailed notes in relation to what was discussed. If you speak to the company by phone, we advise you to follow it up in writing.
If you remain unhappy with their first response, you will need to contact them again, they do have a further 28 days to respond to you.
If they do not respond to any correspondence or you are unable to reach a resolution, you should then register your dispute with us.
When registering your dispute online with us, it must contain the following information for it to be reviewed by one of our advisers.
