Skip to main content
IE11

Please note: Our website no longer fully supports IE11, as such you may encounter issues using our website, please try an alternative browser such as Google Chrome, Mozilla Firefox, Microsoft Edge (Windows) or Safari (Mac).

Dismiss

ABTA logo
  • Search
  • Consumer site
  • ABTA Member Search
  • Member Zone
  • Register
  • Sign in

Main navigation

  • Home
  • News
    • Press releases
    • News
    • Consultation responses
    • Blogs
    • Register
  • Help and complaints
    • Travel company failures
    • ABTA Member search
    • Frequently asked questions
    • Register a dispute
    • Customer sign in
    • Legal facts to consider before registering your dispute
    • Ferry complaints
    • Register
  • Tips and advice
    • Travelling during Coronavirus
    • Top benefits of booking a package holiday
    • Top tips for booking with confidence this year
    • Brexit: advice for travellers
    • Is my holiday protected?
    • Planning and booking a holiday
    • Staying safe on holiday
    • Booking business travel
    • Activities involving animals
    • Accessible travel
    • Sustainable travel
    • Register
  • Events
    • Upcoming virtual events and webinars
    • Webinars on demand
    • About ABTA events
    • Sponsorship
    • Regional Business Meetings
    • The Travel Convention
    • External events
    • Register
  • Industry zone
    • Save Future Travel
    • Become a Member
    • Become a Partner
    • Policy and regulation
    • Sustainability in travel and tourism
    • Health & safety in tourism
    • Education and career development
    • Reports and publications
    • ABTA shop
    • Register
  • ABTA Member search
  • ABTA travel insurance
  • Sign In
  • Register

Main navigation: News

  • Press releases
  • News
  • Consultation responses
  • Blogs
  • Register

Main navigation: Tips and advice

  • Travelling during Coronavirus
  • Top benefits of booking a package holiday
  • Top tips for booking with confidence this year
  • Brexit: advice for travellers
  • Is my holiday protected?
  • Planning and booking a holiday
  • Staying safe on holiday
  • Booking business travel
  • Activities involving animals
  • Accessible travel
  • Sustainable travel
  • Register

Main navigation: Help and complaints

  • Travel company failures
  • ABTA Member search
  • Frequently asked questions
  • Register a dispute
  • Customer sign in
  • Legal facts to consider before registering your dispute
  • Ferry complaints
  • Register

Main navigation: Events

  • Upcoming virtual events and webinars
  • Webinars on demand
  • About ABTA events
  • Sponsorship
  • Regional Business Meetings
  • The Travel Convention
  • External events
  • Register

Main navigation: Industry zone

  • Save Future Travel
  • Become a Member
  • Become a Partner
  • Policy and regulation
  • Sustainability in travel and tourism
  • Health & safety in tourism
  • Education and career development
  • Reports and publications
  • ABTA shop
  • Register

Member zone navigation: events

  • Upcoming virtual events and webinars
  • Regional Business Meetings
  • About ABTA events
  • The Travel Convention
  • Sponsorship
  • External events

Member zone navigation: news

  • Press releases
  • News
  • Consultations responses
  • Blogs
  • ABTA in the News

Member zone navigation: operational support

  • Operational bulletins
  • COVID-19: Country listings, FCDO travel advice and UK inbound border entry rules guide
  • Country recovery plans
  • Dealing with a crisis
  • Health & safety
  • Sustainable tourism
  • Animal welfare
  • Modern slavery
  • Accessible travel and tourism

Member zone navigation: partner service

  • Coronavirus: support from ABTA Partners
  • Partner directory
  • Partner helplines
  • Partner offers

Member zone navigation: running your business

  • Coronavirus advice for Members
  • Member guidance and Code of Conduct
  • ABTA marketing toolkit
  • Brexit
  • Package travel regulations
  • ABTA online learning
  • ABTA Today
  • Contacting our Members
  • Joiners and leavers
  • ABTA Travel Sure for Members
  • ABTA Members' Services guide 2021

Member zone navigation: self service

  • Self service dashboard
  • Customer complaint cases
  • Finance forms
  • Single Payment Scheme
  • Insurance brokers
  • Pipeline claims
  • Alert If your travel company has ceased trading, please click here
  • Alert Travelling during Coronavirus: advice for customers

Breadcrumb

  • Home »
  • Help and complaints »
  • Frequently asked questions »
  • I have a question relating to the coronavirus pandemic, what should I do?

I have a question relating to the coronavirus pandemic, what should I do?

Please visit our Coronavirus advice for customers page for full details.

ABTA Logo

ABTA Ltd, 30 Park Street,
London, SE1 9EQ.
Registered in England No. 551311
©Copyright 2021 All Rights Reserved ABTA

Footer

  • About
  • Terms and conditions
  • Contact us
  • Site map
  • Privacy notice

Designed and built by Moore-Wilson