Skip to main content
ABTA logo
  • Search
  • Consumer site
  • ABTA Member Search
  • Member Zone
  • Register
  • Sign in

Main navigation

  • Home
  • News
    • Press releases
    • News
    • Consultation responses
    • Blogs
    • Register
  • Help and complaints
    • Travel company failures
    • ABTA Member search
    • Frequently asked questions
    • Register a complaint
    • Customer sign in
    • Customer support team
    • Legal facts about making a claim
    • Ferry complaints
    • Register
  • Tips and advice
    • Coronavirus: advice for customers
    • Brexit: advice for travellers
    • Is my holiday protected?
    • Planning and booking a holiday
    • Staying safe on holiday
    • Booking business travel
    • Activities involving animals
    • Accessible travel
    • Sustainable travel
    • Register
  • Events
    • Upcoming virtual events and webinars
    • Virtual events on demand
    • About ABTA events
    • Sponsorship
    • Regional Business Meetings
    • The Travel Convention
    • External events
    • Register
  • Industry zone
    • Become a Member
    • Become a Partner
    • Policy and regulation
    • Sustainability in travel and tourism
    • Health & safety in tourism
    • Education and career development
    • Reports and publications
    • ABTA shop
    • Register
  • ABTA Member search
  • ABTA travel insurance
  • Sign In
  • Register

Main navigation: News

  • Press releases
  • News
  • Consultation responses
  • Blogs
  • Register

Main navigation: Tips and advice

  • Coronavirus: advice for customers
  • Brexit: advice for travellers
  • Is my holiday protected?
  • Planning and booking a holiday
  • Staying safe on holiday
  • Booking business travel
  • Activities involving animals
  • Accessible travel
  • Sustainable travel
  • Register

Main navigation: Help and complaints

  • Travel company failures
  • ABTA Member search
  • Frequently asked questions
  • Register a complaint
  • Customer sign in
  • Customer support team
  • Legal facts about making a claim
  • Ferry complaints
  • Register

Main navigation: Events

  • Upcoming virtual events and webinars
  • Virtual events on demand
  • About ABTA events
  • Sponsorship
  • Regional Business Meetings
  • The Travel Convention
  • External events
  • Register

Main navigation: Industry zone

  • Become a Member
  • Become a Partner
  • Policy and regulation
  • Sustainability in travel and tourism
  • Health & safety in tourism
  • Education and career development
  • Reports and publications
  • ABTA shop
  • Register

Member zone navigation: events

  • Upcoming virtual events and webinars
  • Virtual events on demand
  • Regional Business Meetings
  • About ABTA events
  • The Travel Convention
  • Sponsorship
  • External events

Member zone navigation: news

  • Press releases
  • News
  • Consultations responses
  • Blogs
  • ABTA in the News

Member zone navigation: operational support

  • Operational bulletins
  • FCDO Countries without COVID-19 All but essential travel restrictions
  • Country recovery plans
  • Dealing with a crisis
  • Health & safety
  • Sustainable tourism
  • Animal welfare
  • Modern slavery
  • Accessible travel and tourism

Member zone navigation: partner service

  • Coronavirus: support from ABTA Partners
  • Partner directory
  • Partner helplines
  • Partner marketing
  • Partner offers

Member zone navigation: running your business

  • Coronavirus advice for Members
  • Member guidance and Code of Conduct
  • ABTA marketing toolkit
  • Brexit
  • Package travel regulations
  • ABTA online learning
  • ABTA Today
  • Contacting our Members
  • Joiners and leavers
  • ABTA Travel Sure for Members

Member zone navigation: self service

  • Self service dashboard
  • Customer complaint cases
  • Finance forms
  • Single Payment Scheme
  • Insurance brokers
  • Pipeline claims
  • Alert If your travel company has ceased trading, please click here
  • Alert Advice for customers on the COVID-19 (Coronavirus) outbreak

Breadcrumb

  • Home »
  • Help and complaints »
  • Frequently asked questions »
  • I have a question relating to the coronavirus pandemic, what should I do?

I have a question relating to the coronavirus pandemic, what should I do?

Please visit our Coronavirus advice for customers page for full details.

ABTA Logo

ABTA Ltd, 30 Park Street,
London, SE1 9EQ.
Registered in England No. 551311
©Copyright 2021 All Rights Reserved ABTA

Footer

  • About
  • Terms and conditions
  • Contact us
  • Site map
  • Privacy notice

Designed and built by Moore-Wilson