South Quay Travel & Leisure Limited trading as Transocean Kreuzfahrten

ABTA number: V9945  

We are sorry to inform you that South Quay Travel Ltd was placed into administration on 20 July 2020.

South Quay Travel & Leisure Limited traded as:
Transocean Kreuzfahrten


The information below sets out specific advice for customers to follow depending on what holiday and travel arrangements you have booked and how you paid for them.

Transocean Kreuzfahrten sold mainly cruise packages which are protected by ABTA. 

Please be aware that all bookings that have not taken place are cancelled.  

Customers that booked a package holiday provided by Transocean Kreuzfahrten through a travel agent should contact the travel agent in the first instance for further advice and assistance as they may have made alternative arrangements for you. Once you have spoken to your agent, if you need to submit a claim, please use the submit a claim link below.

If you booked directly with Transocean Kreuzfahrten – you should follow the advice below.

 

Non-flight packages 

If you booked a non-flight package holiday (eg a cruise without flights) through Transocean Kreuzfahrten it is protected by ABTA or by your credit or debit card issuer.

If you paid Transocean Kreuzfahrten directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.  

To assist you in making your claim you will need to download a letter below:

Customers that booked through a travel agent or paid Transocean Kreuzfahrten – by any other method will need to submit a claim by clicking here and select Transocean Kreuzfahrten from the drop down list. You will need to have all of your booking information and documents to hand when submitting your claim. 

Please note that due to the COVID-19 crisis we are unable to accept postal claims or documents, all claims must be submitted online.

Customers requiring further assistance can contact 0330 135 9869 or transoceankreuzfahrten@claims.abta.co.uk.

Please note that we will answer calls as quickly as possible but call waiting times may be significant during the current crisis. Please only call if you have already followed all the advice issued above.