ABTA number: V9945
ATOL number: 4619
We are sorry to inform you that South Quay Travel & Leisure Limited was placed into administration on 20 July 2020.
South Quay Travel & Leisure Limited traded as:
Smile Group Travel
The information below sets out specific advice for customers to follow depending on what holiday and travel arrangements you have booked and how you paid for them.
South Quay Travel & Leisure Limited – trading as Smile Group Travel – sold mainly cruise packages with flights which are protected by CAA’s ATOL Scheme.
It also sold a small number of packages without flights which are protected by ABTA.
Customers that have booked a package holiday provided by South Quay Travel & Leisure Limited – trading as Smile Group Travel – through a travel agent should contact the travel agent in the first instance for further advice and assistance as they may have made alternative arrangements for you. Once you have spoken to your agent, if you need to submit a claim, please use the submit a claim link below.
If you booked directly with South Quay Travel & Leisure Limited – trading as Smile Group Travel – you should follow the advice below.
If your booking included flights, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Further information and advice on how to claim is available on the CAA website.
Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.
If you booked a non-flight package holiday (eg a cruise without flights) through South Quay Travel & Leisure Limited – trading as Smile Group Travel – these are protected by ABTA or by your credit or debit card issuer.
If you paid South Quay Travel & Leisure Limited – trading as Smile Group Travel – directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.
To assist you in making your claim you will need to download a letter below:
Customers that booked through a travel agent or paid South Quay Travel - trading as Cruise & Maritime – by any other method will need to submit a claim by clicking here and select Smile Group Travel from the drop down list. You will need to have all of your booking information and documents to hand when submitting your claim.
Please note that due to the COVID-19 crisis we are unable to accept postal claims or documents, all claims must be submitted online.
Customers requiring further assistance can contact 0330 135 9658 or firstname.lastname@example.org.
Please note that we will answer calls as quickly as possible but call waiting times may be significant during the current crisis. Please only call if you have already followed all the advice issued above.