28 Mar
2019

Information for WOW AIR customers

The airline WOW AIR has ceased operation on 28 March 2019. All WOW AIR flights have been cancelled.

ABTA Advice for Customers 
The options available to customers who are due to travel with the airline will depend on what, and how, they booked.

If you booked a package holiday:

You should contact your ABTA Member travel company to discuss your options. If your flights are part of a package then you are better protected, it is the package organiser’s responsibility to make alternative arrangements free of charge, or if no suitable alternative is available, you will be offered a replacement holiday or a full refund for the price of the package holiday. If you are abroad, it should make arrangements to bring you home at the end of your trip.

If you booked a flight with the airline directly:

If you booked your flights directly with the airline you will need to make alternative arrangements. If you paid for your flights with a credit or debit card, you should contact your card company to find out about recovering your money. You should also contact your travel insurance provider to see if your policy covers this circumstance.

If you booked a flight through a travel agent:

If your flight ticket was issued by a travel agent, you should check your travel insurance to see if you’re covered, and also check with your travel agent as to whether they’ve provided Scheduled Airline Failure cover.

Further information is available via the WOW AIR website: www.wowair.com