19 Mar

Update from ABTA on InteleTravel UK’s application for Membership

We know there has been interest in InteleTravel UK's application for ABTA Membership and it has been our intention that once a decision is made we would update our Members and the wider industry on the process we have been through with InteleTravel UK.

ABTA has a very rigorous and thorough Membership joining process and we do not take Membership decisions lightly.

For a travel company to become an ABTA Member they must demonstrate how they meet all of ABTA’s strict criteria – including around the financial stability of the organisation, the fitness of the individuals responsible for the company in the UK, as well as adherence to ABTA’s Code of Conduct, which is there to ensure high standards. As an ABTA Member they will be subject to the Code of Conduct and held to account.

In addition, InteleTravel UK has put extra measures in place such as the requirement for all existing agents to complete four mandatory training modules on GDPR, the Package Travel Regulations and customer service, a 100% pass rate must be achieved for agents to continue to operate or for new agents to join the business. InteleTravel UK also introduced independent mystery shopping to test their agents’ knowledge of these matters, and provided evidence to ABTA on the completion of the training and mystery shopping results. These additional measures have been welcomed by ABTA.

After a two-year process, we are satisfied that InteleTravel UK Limited meets all of the criteria and have welcomed them into Membership, commencing Wednesday 20 March.