Reassurance in an ever-changing industry

In an ever-changing, fast paced industry, having access to expert legal support is not only reassuring, it’s essential. That’s why our members benefit from our legal team who have an in-depth understanding of the travel industry and the latest regulations, enabling you to feel informed and empowered to run your business effectively.  

We work proactively to ensure you receive timely updates, clear briefings and the best possible training. With the latest changes to the CMA pricing guidance, our Legal team ran training sessions and produced FAQs to equip members with the information to ensure you were as ready as you could be for the changes.

Our Legal team is there to help answer questions about customer complaints and booking conditions. Not only that, our Code of Conduct helps you to comply with the law and offer great service to your customers, in the knowledge that you’re following best practice.

You can take advantage of our legal guidance notes and model documents on a brand new section of our website. You can also call our Member Support helpline to talk to one of our expert team. This, coupled with the other information and resources available to you, provides a rich source of support for this important part of your business.

Mark Tanzer, Chief Executive