20 Mar

Managing customer complaints round-up

Yesterday ABTA ran its Managing Customer Complaints seminar – a new event  in ABTA’s calendar.

This addition to the Complaints series was aimed at those responsible for developing, or influencing, and implementing complaint handling strategies, as well as those who oversee business’s complaint handling procedures.

Presentations throughout the day-long seminar included understanding your legal liabilities, effective complaint reporting and how to prepare for arbitration. Delegates also quizzed representatives from Kuoni Travel, Classic Collection Holidays and TUI UK & Ireland in an interactive panel discussion focusing on managing people and processes. The day was ideal for owners, directors, team leaders and managers in customer care, customer relations and operations to refresh their knowledge on Managing Customer Complaints and acquire new knowledge on best practice.

Some feedback from delegates included: “Very informative and a bonus to meet staff from ABTA who we deal with on a regular basis, thank you” and “ As usual, excellent day, thank you”.

To find out about future ABTA events, visit ABTA’s Events and Training section.