On Tuesday 2 February, ABTA kicked off its 2016 programme of events with An Introduction to Crisis Management. Part of the Travel Essentials series, this one-day introductory training event aimed to ensure delegates left feeling knowledgable and prepared, should an exceptional operational or crisis situation happen within their organisation.
Participants were welcomed to the venue by ABTA’s Head of Destinations and Sustainability who moderated the event and started by setting the scene. Following this the Head of Travel from our sponsor, Kennedys, provided delegates with an overview of the legal implications that organisations might have as well as their responsibilities. Attendees also heard from a number of other industry speakers comprising of a representative from the Foreign and Commonwealth Office, the Managing Director of The Sunvil Group and a Partner from the Centre for Crisis of Psychology, as well as ABTA experts. The sessions provoked numerous discussions, with the afternoons ‘Ask the experts’ Q&A allowing delegates to put forward questions to the speakers.
Initial feedback from delegates is very positive with many commenting how useful the content will be to their businesses and customers and how they will look to attend the other events in the Travel Essentials series.
To conclude the day delegates were invited to join the speakers at a drinks reception which provided a further opportunity to network as well as a chance to wind down and discuss the day.
It was a very positive start to the 2016 events calendar and we look forward to the other forthcoming events throughout the year.