05 Mar

Flybe Limited - advice for customers

Flybe entered Administration on Wednesday, 5 March 2020, all flights have been grounded and the UK business has ceased trading with immediate effect.

If you are due to fly with Flybe, please do not travel to the airport unless you have arranged an alternative flight with another airline. Please note that Flybe is not able to arrange alternative flights for passengers.

Please note, Flybe operated in partnership with Blue Islands and Blue Islands services are operating as normalAny BE flight with a flight no BE6*** is a Blue Islands flight and is unaffected. See the Blue Island website for more information. 

The options available to customers who are due to travel with Flybe will depend on what, and how you have booked.

If you booked a package holiday:
You should contact your travel company to discuss your options. If your flights are part of a package then you are better protected, it is the package organiser’s responsibility to make alternative arrangements free of charge, or if no suitable alternative is available, you will be offered a replacement holiday or a full refund for the price of the package holiday. If you are abroad, it should make arrangements to bring you home at the end of your trip.
If you booked a flight with the airline directly:
If you booked your flights directly with the airline you will need to make alternative arrangements. If you paid for your flights with a credit or debit card, you should contact your card company to find out about recovering your money. You should also contact your travel insurance provider to see if your policy covers this circumstance.
If you booked a flight through a travel agent:
If your flight ticket was issued by a travel agent, you should check your travel insurance to see if you’re covered, and also check with your travel agent as to whether they’ve provided travel insurance that includes Scheduled Airline Failure cover.

If you have a booking sold by another airline that includes travel on a Flybe flight, please contact the relevant airline or travel agent to confirm if there is any impact to your travel plans.

Stobart Air

Stobart Air operated some flights within the Flybe network that have also been affected. These services from the Isle of Man, Belfast, Edinburgh and London Southend in the UK are no longer running. Any affected passengers due to travel on these services should contact the UK Civil Aviation Authority (CAA). 

Aer Lingus regional services, operated by Stobart Air are unaffected. 

Customers are also advised to monitor the Civil Aviation Authority website for further information.

If you require any further information or assistance, please contact the Administrators by phone on 0207 951 7801 or by email at flybeadministration@uk.ey.com.