Even in a digital age, it is clear that excellent customer service, delivered on and offline, drives brand loyalty and business growth. Whether your customer is travelling for business or pleasure, the service they receive will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor in how likely they are to complete the booking with you, directly impacting your sales.

In response to feedback from Members, ABTA is holding a brand new conference focussing on practical ways to improve your customer service strategy. Delivering Customer Service Excellence conference will be held on 20 June in Central London.

The event will be moderated Chief Executive of CCA, Anne Marie Forsyth and will feature contributions from leading travel brands including Virgin Holidays, James Villa Holidays,  ABTA, Tui, All Nippon Airways, Travel by Design, and Caledonia Worldwide. 

There are still some spaces available for the conference; for more information and to register, please visit abta.com/events.