As we know, customers are demanding more for their money and are no longer willing to accept any faults or mistakes, making them quicker than ever to complain.

The travel industry has always been a target for complaints, but if they're handled effectively, customers will trust your company and re-book with you.

Last week ABTA welcomed delegates to a one-day Complaints Handling Workshop held at the ABTA offices in London Bridge. This event provided participants with an opportunity to share their own experiences and challenges with each other as well as hear from industry experts. ABTA partner JournE Training also delivered interactive sessions showing delegates different ways of dealing with complaints, leaving them with helpful tips to take away.

Sessions included:

• Optimising and managing your industry relationships.
• How ABTA guides and assists you throughout the complaints journey.
• Social media and complaints.
• Making the most of complaints and evidence gathering.

This practical day was extremely well received and delegates who attended provided excellent feedback with many of them expressing interest in the next level event, ABTA’s Managing Customer Complaints Seminar, which is being held in June.

If you would like more information on this event or would like to see what other workshops and seminars ABTA hosts please see our website or email events@abta.co.uk where one of the team will happily provide you with more details.