ABTA has launched a new Handling Cruise Complaints Workshop to be held in central London on Wednesday 18 April. The workshop is tailor-made for the cruise industry and is a new addition to our popular core skills complaints handling series.
The demand for cruise holidays is growing each year and with this comes higher expectations from your customers.
Common complaints that you will need to tackle include noise disruption, itinerary changes, sickness, food, service and staff.
How can you deal with these complaints and retain your customers, keeping their loyalty after a bad experience? This practical workshop will look at the common causes of cruise complaints and give you the crucial skills to help you deal with complaints effectively.
The event is ideal for those who handle or receive complaints on a regular basis and sessions will include:
For more information about the event and to register your place please visit our website abta.com/events.