16 Feb

Advice for FlyBMI customers

The airline FlyBMI has filed for administration and has cancelled all flights with immediate effect. 
The options available to customers who are due to travel with the airline will depend on what they booked. Customers due to travel with the airline are advised not to go to the airport and instead should do one of the following:

If you booked a package holiday through a travel company 

You should contact your ABTA Member travel company to discuss your options. If your flights are part of a package then you are better protected, it is the package holiday provider’s responsibility to make alternative arrangements free of charge, or if no suitable alternative is available, you will be offered a replacement holiday or a full refund for the price of the package holiday. If you are abroad, it should make arrangements to bring you home at the end of your trip. 

If you booked a flight with the airline directly 

If you booked your flights directly with the airline you will need to make alternative arrangements. If you paid for your flights with a credit or debit card, you should contact your card company to find out about recovering your money. You should also contact your travel insurance provider to see if your policy covers this circumstance.

If you booked a flight only through a travel agent

If your flight ticket was issued by a travel agent, you should check your travel insurance to see if you’re covered, and also check with your travel agent as to whether they’ve provided travel insurance that includes Scheduled Airline Failure cover.

Further information, including a number of customer Q&A’s, is available via the FlyBMI website.