ABTA can confirm that ABTA Member Bookable Holidays Limited (trading bookableholidays.com and bookableholidays.co.uk) under ABTA numbers K2109 and Y054X, has gone into administration today, Tuesday, 14 October 2014.
For customers who booked their flight and hotel through Bookable Holidays, and have arrived at their hotel and are not able to check in because the hotel booking has been cancelled, please contact the Civil Aviation Authority (CAA). You will be advised what to do by the CAA.
1. If you booked your flight through Bookable Holidays
If you have booked your flight and accommodation through Bookable Holidays, you need to contact the Civil Aviation Authority (CAA) website.
If you have booked your flight and car hire through Bookable Holidays, you need to contact the Civil Aviation Authority (CAA) website.
If you have booked your flight plus any other service, such as tickets to a theme park etc. you need to contact the Civil Aviation Authority (CAA) website.
2. If you booked your accommodation through Bookable Holidays
If you booked your hotel, villa, apartment, studio through Bookable Holidays please check your paperwork. Your accommodation may be being provided by another supplier for whom Bookable Holidays were acting as an agent. In this instance, you will need to contact that company directly to see if they have received the booking. If no booking is in place then please refer to our website for advice.
If you booked your hotel, villa, apartment, studio directly with Bookable Holidays, it is likely that your accommodation booking is no longer valid. You can find information on how to claim your money back by visiting our website and following the simple instructions or by calling 020 3758 8736. You will need all of your holiday details before you start the process, please ensure you have your correspondence and/or paperwork.