On Thursday 26 November, we rounded off a great year of ABTA events with one last Managing Customer Complaints Seminar in Manchester.

We were back at the Manchester Airport Marriott Hotel where delegates were welcomed by ABTA’s Senior Customer Support Manager, Charles Fachiri for an enjoyable day of sessions given by ABTA representatives as well as industry specialists from Jet2.com & Jet2holidays, ABTA Partner + Travlaw and a guest arbitrator. 

Sessions built upon the popular and long-running Complaints Handling Workshop and included:

• Understanding your legal liability
• How to use your evidence in managing complaints
• How to handle complaints through social media
• Deciphering arbitration
• ABTA’s Code of Conduct in practice.

Feedback from the day was very positive with delegates commenting on the experienced and knowledgeable speakers, friendly and interactive sessions and the amount of practical and useful points they could take back to their organisations.

The day concluded with a networking drinks reception kindly sponsored by Travlaw where delegates had the opportunity to network with each other and the speakers, as well as ask any further questions that they had.

It was a great way to finish the year, which has seen ABTA hold lots of events on a number of topics such as complaints, travel law, crisis management and health and safety as well as exhibiting at the Business Travel Show and World Travel Market. We look forward to 2016 where our events calendar kicks off with ABTA’s Crisis Management Seminar, which is being held in London at the beginning of February.

If you would like more information on any of ABTA’s events please see the website here or email events@abta.co.uk where one of the team will happily provide you with more details.