Yesterday saw ABTA run its first Complaints Handling Workshop of 2013.
Aimed at frontline staff within the travel industry who deal with customers and complaints on a regular basis, the one day workshop focused on developing core skills in an informal environment. During the day-long workshop delegates listened to presentations in areas including an overview of obligations under ABTA’s Code of Conduct, the importance of managing industry relationships and responding to complaints using social media.
ABTA Travel Industry Partner, Training for Travel, sponsored the event and ran a number of interactive sessions exploring subjects such as managing conflict. Overall, the day provided an in-depth look at best practices when handling complaints and the subsequent processes as well as the practical knowledge to improve customer relationships.
The Complaints Handing Workshop is part of ABTA’s ongoing programme of training events, visit the Events and Training section to find out about future events.