29 Mar

ABTA Welcomes Clarification of ATOL Claims Rules

ABTA has today welcomed the Air Travel Trust’s clarification of its payment policy on the failure of an ATOL holder. The ATT has written to ATOL holders reminding them of the need to issue correct paperwork and agents are being reminded that they must issue an ATOL receipt to customers when selling an ATOL protected product.

Tour operators and travel agents have a responsibility to ensure that they issue correct paperwork for all holiday bookings and failures in recent years have highlighted the problems caused by incorrect paperwork which has led to delays in paying claims or claims being rejected. This is neither good for customers, nor tour operators and agents.

ABTA has produced guidance for its Members on the receipts and other paperwork that they should issue for every booking to ensure that they comply with the Payment Policy of the Air Travel Trust and with general contract requirements. This guidance will help protect travel agents and tour operators and their customers.

To see ABTA’s recommendations go to the Guidance and Advice section in the Members’ area of abta.com and look for “A Travel Agent’s Guide to Receipts”