30 Apr

ABTA promotes Rachel Jordan to Director of Membership and Financial Protection

ABTA has promoted Rachel Jordan to Director of Membership and Financial Protection.  The move sees Rachel take on overall responsibility for membership onboarding and management, in additional to her existing financial protection role, starting tomorrow (1 May 2021).

Rachel’s enhanced brief comes as John de Vial, ABTA’s current Director of Financial Protection and Financial Services, moves to focus on major initiatives supporting the delivery of ABTA’s strategic plan.

Both Rachel and John will report to ABTA Chief Executive, Mark Tanzer.  He said: “Our Members are ABTA’s beating heart and in Rachel they will have an extremely capable new Director of Membership and Financial Protection, supporting them as we move into travel’s restart and beyond.”

ABTA has also announced that Alice Catterall, its Director of Partnerships and Events, is to leave in the summer to take on a Managing Director position in the private sector.
Mark Tanzer added: “Alice has been an excellent leader of a varied and vibrant industry events programme that is highly valued not just by our Members but the wider industry too. The successful transition from in-person events to virtual formats during the pandemic has enabled ABTA to stay in touch and relevant to our Members.  

“For the past few years, Alice has also managed the ABTA Partner scheme – ABTA Partners have provided much needed additional support and advice to our Members during the coronavirus pandemic and are an essential part of the ABTA community.” 

Notes to editors
ABTA has been a trusted travel brand for 70 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence. The ABTA brand stands for support, protection and expertise. This means consumers have confidence in ABTA and a strong trust in ABTA Members. These qualities are core to us as they ensure that holidaymakers remain confident in the holiday products that they buy from our Members.

We help our Members and their customers navigate through today's changing travel landscape by raising standards in the industry; offering schemes of financial protection; providing an independent complaints resolution service should something go wrong; giving guidance on issues from sustainability to health and safety and by presenting a united voice to government to ensure the industry and the public get a fair deal.

ABTA has more than 4,300 travel brands in Membership, providing a wide range of leisure and business travel services, with a combined annual UK turnover of £39 billion. For more details about what we do, what being an ABTA Member means and how we help the British public travel with confidence visit www.abta.com.