10 May

ABTA in contact with Government over Secretary of State’s ‘travel agent’ comments

ABTA has confirmed it is in contact with the Department for Transport following Transport Secretary, Grant Shapps, comments during his recent press conference in which he intimated that travel agents are a thing of the past. 

“These were ill-judged and ill-informed comments, which simply do not align with the facts.  Travel agents are very much here and make a vital contribution to both the UK economy and to consumer confidence in travel,” said Mark Tanzer, ABTA’s Chief Executive. 

“We have also highlighted our recent research which shows that more consumers than ever plan to book their next holiday with a travel professional – some 28% more now than before the pandemic – showing the value which the public places on their guidance and expertise.”
In addition to dealing with the comments made by the Transport Secretary, ABTA has also provided detailed feedback on the announcement relating to the green list, including making clear the importance of adding more countries to the list at the next review stage, as well as calling for further work on testing costs and availability. ABTA also used the opportunity to repeat calls for ongoing financial support for travel businesses.