We are pleased to let you know the following events will also be taking place across the year. Further information on individual events will be released in due course. In the meantime, please register your interest below each event to be notified when they are launched.
For any queries or to enquire about packages for multiple delegate places across our training events* please email firstname.lastname@example.org.
*Conferences are excluded from multiple event packages.
The next event in ABTA’s new Google Analytics 4 (GA4) training series is designed to enable marketers in the travel industry to build on their knowledge of GA4 in order to improve marketing campaigns, capture data and measure success.
ABTA’s popular one-day seminar returns in February. Get the latest practical guidance on key issues including animals in captive environments, wildlife viewing and working animals. Get an update on basic welfare requirements and unacceptable practices and understand how you can improve your services and products to ensure that you safeguard the welfare of the animals themselves, meet customer expectations and protect your business' reputation.
ABTA’s one-day practical training day will give you the tools to effectively manage any claims you receive. Whether you receive claims for breach of contract or accidents on holiday, listen to expert lawyers take you through what your legal responsibilities. Take an in-depth look at how to handle a case including how to investigate a claim, draft your own documents and correspondence and leave with practical tips to take back to your organisation.
ABTA’s fourth Delivering Sustainable Travel conference returns for 2023. This popular event is designed for travel and tourism providers based in the UK or overseas, who are committed to making travel more sustainable. The conference will provide travel businesses of all sizes with practical advice on how take action to deliver sustainable practices across your organisation. Travel agents, tour operators and wider industry are welcome to attend.
ABTA’s Corporate Governance in Travel training day will cover the key principles and practices in corporate governance and risk management for travel businesses including small and medium sized businesses. The day will draw on the principles contained in the UK Corporate Governance Code to help small and medium sized travel businesses achieve and maintain the highest standards of corporate governance.
ABTA’s advanced level training day will help travel companies to implement a thorough and effective crisis management plan that accurately covers your obligations and responsibilities. Understand what is required of you in times of crisis and how to react to any situation.
ABTA’s popular training day will provide a guide to data protection and cyber security in travel, including an update and refresher on key regulations including GDPR, DPA and PECR.
ABTA's popular Complaints Handling workshop will give you the crucial tools to help you deal with complaints effectively, including written and verbal complaint handling techniques.
This new practical seminar will look at the key legal issues facing cruise. Tailored for cruise businesses, it will examine some of the lessons learned from the past years and offer practical advice on topics including, the PTRs, Brexit, staffing, financial protection as well as advertising issues surrounding COVID claims, pricing and more.
This one-day event will explore how you can drive business growth and improve brand loyalty by providing excellent customer service. The day will look at ways to improve your customer service strategy, empower your workforce and improve communication across all your channels.