I'm considering taking my holiday complaint to arbitration, do I need legal representation?

Not unless you choose to appoint a legal representative.

Arbitrators don’t expect claimants to have legal representation, although you may decide to at your own cost.

Please remember that your legal costs can’t be reclaimed, even if you win.

Top tip
Arbitration is less formal than court and in either case you don't need the expense of instructing solicitors to act on your behalf. Arbitrators have many years of experience and understand that in most cases the claimant will not have any experience of the process.

Next steps
Read more about our arbitration process.