I’m considering taking my complaint to Arbitration, how much compensation can I claim?

A claim for compensation through the ABTA Arbitration Scheme can be made for up to, but not exceeding, £5,000 per person, provided the total amount doesn’t exceed £25,000.

Be realistic and fair about the amount you’re claiming. The chance of receiving a full refund plus the cost of the holiday is slim, both at Arbitration and in court. The Arbitrator or judge wants to see that both parties have acted reasonably in trying to resolve a claim prior to instigating proceedings. Read our guidance on the legal process before you make a claim here.

Next steps
Read about ABTA’s ADR service and the Arbitration process here.