Once I have started the Arbitration process, can I stop it before an award is made if I want to settle it?

Either party has a right to enter settlement negotiations at any time before the Arbitrator makes an award.

Negotiations are private discussions between the parties and you should correspond directly with the ABTA member concerned and not through the Arbitrator or Hunt ADR (the administrator).

Both parties, however, must notify Hunt ADR (the administrator) and ABTA of a successful settlement so that the Arbitration can be terminated.

ABTA advice
If you feel at any stage that you wish to accept an offer made by the company contact them first to see whether it’s still available.

Please note that if you’ve already paid for the Arbitration to proceed you will not be entitled to a refund of the fee.
 

Next steps
Find out more about our Arbitration process here.