I want to take my holiday dispute to court, can the court suggest I try to solve it another way?

Yes. A judge can ask whether any other dispute resolution has been considered.

If it hasn’t, the judge can direct both parties to look at other ways to resolve the dispute, such as arbitration, and can postpone the court case for up to one month while you explore this.

Ultimately it can lead to further delays and loss of your court fee.

ABTA advice
Going to court can take a lot longer than the ABTA arbitration scheme. It can also be more costly depending on the amount you're claiming from the travel company.

Next steps
Find out more about our ADR schemes. 
Our complaints procedure covers your options when making a complaint.
Find out more about the court process.