I complained to my travel company in writing over 28 days ago and I’ve heard nothing, what can I do?

If your complaint is against an ABTA Member, you can register your complaint with us. Send through the details and we can look into it on your behalf.

ABTA's advice
During busy periods such as high season, responses may be delayed and if the company is unable to respond within 28 days of receipt they should contact you to advise of the delay and when you can expect a full response.  

However, in general you should not wait any longer than 28 days for a response to your complaint.

Next steps
Find out more about registering a complaint with us.