Travel Regulations Conference

Oliver Clark joined ABTA as Public Affairs Manager in January 2024. He leads the organisation’s engagement with elected officials across all four UK nations, advocating for the travel industry and building relationships with parliamentarians from across the political spectrum to secure support for ABTA’s policy priorities. Oliver and the wider ABTA Public Affairs Team support members by helping them navigate parliamentary processes, stay informed on policy developments, and address both challenges and opportunities arising from the political landscape.

Justin is a Partner in our London office. He qualified as a solicitor in England and Wales in 1996.

Justin represents tour operators, hotels, and other companies providing travel services to UK customers. He specialises in claims against tour operators under the package travel regulations worldwide, and also handles a whole range of employers’ and public liability matters.

He manages a range of personal injury matters. These include high profile matters, such as the inquests into the Tunisian beach massacre and associated civil claims, other high profile inquests, and advising and assisting with the management and strategic response to ‘holiday sickness’ claims.

Justin regularly speaks at industry events, for specific tour operators or through ABTA. He is an author of Kennedys’ Claims Handling Law and Practice Guide, and is a member of the Forum of Insurance Lawyers (FOIL).

Rachel leads ABTA’s financial protection, risk, claims and insurance operations, and is Director of a captive insurance company in Guernsey. She represents ABTA on the CAA’s Air Travel Insolvency Protection Advisory Committee, and manages relationships with other key stakeholders including the Department for Business and Trade, banks, insurers and merchant acquirers. Her teams help businesses comply with the regulations and manage claims in the event of a financial failure.

Rachel previously specialised in insurance risk and regulation at KPMG and EY, advising some of the world’s largest insurers, and as an Ombudsman at the Financial Ombudsman Service. 

Paula qualified as a solicitor in 2000 at a commercial legal firm and then moved in-house to be an ABTA solicitor, before moving up to senior solicitor. She has over 20 years’ experience in travel law, including package travel, ATOL, consumer law, booking conditions, advertising and websites. She runs ABTA's code of conduct processes and writes the extensive, practical guidance available for Members on compliance with the Code and their legal obligations. In her spare time Paula loves travelling and football and believes that someday soon she'll be able to combine the two and go to a World Cup to support Scotland.

Chris Wright is Group Managing Director of Sunvil and has served on ABTA's Board of Directors since November 2024. He is a senior travel industry professional with 26 years of experience in strategic management, business development, operations, aviation, retail travel and industry regulation.