Delivering Sustainable Travel Conference

    15 May 2024
    9:30-16:30 followed by networking drinks
  • Venue:
    Four Agency, The Hickman Building, 2 Whitechapel Rd, London E1 1FX
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Event details

ABTA’s Delivering Sustainable Travel conference returns for 2024. This event is designed for travel and tourism providers based in the UK or overseas, who are committed to making travel more sustainable.

This flagship conference, now in its fifth year, will provide travel businesses of all sizes with practical advice on how to take action to deliver sustainable practices across their organisation. Travel agents, tour operators and wider industry are welcome to attend.

About the event

ABTA’s Delivering Sustainable Travel conference will take a very practical look at how we can use tourism in a sustainable way to deliver growth within environmental limits.

Travel and tourism can be a powerful force for good, not only supporting jobs and livelihoods at home and in destinations, but also often promoting the preservation of culture and nature. Attendees will examine how to ensure their continued business growth and recovery is sustainable and positively contributes to communities, natural ecosystems, and cultural heritage across the globe. You will learn what you can do to reduce carbon emissions, how to measure your carbon footprint and set reduction targets.

Attend this event to hear from destinations and tour operators alike who will share examples of taking a collective approach to ensure benefits of tourism are felt by all. Learn from sustainability experts and industry representatives on how they are approaching sustainability across their businesses.

The event will address how to tackle sustainability internally and get buy in from stakeholders and senior leadership, and discuss how to set roles and responsibilities internally, and what skillsets are needed to tackle responsible travel goals.

Attend this flagship conference to get up-to-date, practical advice on how to take action to deliver sustainable practices across your organisation.


  • Opening keynote on the direction of sustainable travel
  • Opening panel discussion: industry challenges and opportunities shaping sustainable travel today
  • In conversation: responsible tourism and human rights
  • Biodiversity loss and how to make travel part of the solution
  • On a mission to making flight-free travel mainstream
  • Discussion group A: the journey to certification
  • Discussion group B: communicating sustainability
  • Discussion group C: supporting and engaging local communities
  • Panel discussion: too much of a good thing – the challenge of tackling overtourism
  • Implementing sustainability in hospitality.


  • Moderator: Susan Deer, Director of Industry Relations, ABTA
susan deer

Susan joined ABTA in 2016 as Senior Solicitor, providing legal advice to ABTA Member businesses, as well as services to support ABTA’s public affairs and trade relations activity.  She has extensive experience in the travel industry, having worked in hotel reservations, tour operating and business travel before beginning her legal career. Since October 2019, as Director of Industry Relations, Susan is responsible for managing relationships with UK travel industry stakeholders, FCO and destination government liaison and overseeing sustainability, operations, crisis management and health & safety in destinations.

  • Carol Rose, Head of Sustainability, ABTA
  • Prue Stone, Director of Sustainability, Hotelplan UK
  • Dr. Anke Winchenbach, Senior Lecturer & Researcher, University of Surrey
  • Paul Conroy, Head of Partnerships, Byway
  • Claire Ross, Director of Sustainability, DER Touristik
  • Daniel Pearce, CEO, TTG Media
  • Sophie Walker, Global Head of Sustainability, Inside Travel Group
  • Jason Burnett, Technical Director, Intertek Cristal
  • Sandra Ishmael, Director UK, Netherlands Board of Tourism & Conventions NBTC
  • Rebecca Armstrong, Sustainable Tourism Specialist, The Travel Foundation
  • Nadine Pinto, Global Sustainability Manager, The Travel Corporation TTC
  • Rochelle Turner, Head of Sustainability, Exodus Travel
  • Natalie Allard, Head of Communications, Travalyst
  • Ian Corbett, Head of Sustainability, TUI Group
  • Helen Coop, Managing Director, Travel, Four 

Benefits of attending

  • Hear industry case studies from peers on how they are addressing sustainability issues across their businesses
  • Hear how to develop a consistent sustainable policy across your business operations, products and suppliers 
  • Understand where to look for help and practical guidance as you develop and implement your strategy
  • Understand the tools and support available from ABTA to help you develop a sustainable business approach
  • Network and discuss common challenges with industry peers and sustainability experts.

Who should attend?

This conference is for travel agents, tour operators and the wider travel industry including:

  • Directors and senior managers from travel companies of all sizes 
  • Sustainability and CSR Teams
  • Marketing and communications teams
  • Product and sales teams

Event prices

  • ABTA member/Partner rate*: £289+ VAT
  • Non Member rate:  £399 + VAT

This includes lunch and refreshments throughout the day, post-event networking drinks reception, a certificate of attendance, and access to presentation slides after the event.

Travel agents 
ABTA is hosting a limited amount of free places for members who are solely travel agencies. Please email to enquire and find out more.

Book three places and get 50% off the third place. 
(This discount will be automatically applied when you book online.) 
•    If you are looking to book for a larger group please contact for a bespoke discount.

View our booking terms and conditions here. 
Non-members are welcome to attend. For information about becoming a member click here.

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.


Event partner

NBTC is all about the development, branding and marketing of the Netherlands as a destination. As the national destination management organisation of and for the Netherlands, NBTC provides a national vision for tourism based on relevant knowledge and insights. We use this vision to inspire, connect and facilitate cities, regions, business owners and other stakeholders. To make our country a liveable, popular and valuable destination for residents, visitors and companies.

For information about sponsorship opportunities, please contact Sara Dolan on 07766 517 611 or email

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"I really valued the honesty and open approach of the speakers and delegates. I was expecting sorry tokenism around green issues and found none - everyone truly seems actively engaged with sustainability issues - despite the huge nuances involved."
George Mirabelle Manton
Travel Nation
"Going away very inspired with lots of actions and next steps."
Louise Ungless
Black Tomato
"Great variety of speakers - very interesting and insightful."
Herve Le Feurve
ATOUT France