Data Protection and Management in Travel Post-GDPR – London

    16 October 2018
  • Venue:
    De Vere West One
  • Location:
    9-10 Portland Place, London, W1B 1PR
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Event details

This one-day practical event will improve your understanding of data protection, management and security post-GDPR.

Whilst May 25 was the deadline for the General Data Protection Regulation, the reality is that compliance is just beginning. As with any significant new legislation, the text of the GDPR leaves open many interpretive questions and businesses will need to address emerging privacy and security threats in the months and years ahead. Compliance is not just a one off exercise, but an ongoing business process that evolves over time.

The travel industry is particularly affected due to the large volume of personal and sensitive data it processes about individuals. Attend this seminar to hear travel related scenarios and practical examples from peers within the travel industry. Hear travel businesses talk about their journey towards compliance and how they have changed the handling of data in their sales, bookings, marketing and supplier contract processes.

Learn how data protection affects different departments within your business including customer complaints, human resources, marketing and finance. Understand what adjustments need to be made to ensure GDPR compliance. Hear about the latest cyber security threats, and how to manage potential security breaches.


  • Key updates as the GDPR guidance evolves, and updates on Brexit and the Data Protection Act 2018
  • Instruction on adapting marketing campaigns, bookings and sales processes
  • Data protection for complaints, HR and finance departments
  • Accountability and governance of data, and how to build a data privacy culture in your organisation
  • Best practice for supply chain management including non EU suppliers
  • The latest updates on cyber security and how to manage a data breach and ensure the correct insurance is in place
  • Data audit – how to update your audit and map your data flows
  • An update on special category data and how to respond to subject access requests
  • Practical marketing advice and updates on PECR


  • Simon Bunce, Director of Legal Affairs, ABTA 
  • Rose Nelson, Senior Policy Officer (Private & Third Sector Engagement), Information Commissioner’s Office (ICO)
  • Rick Syers, Senior Policy Officer (Private & Third Sector Engagement), Information Commissioner’s Office (ICO)
  • Neil Paterson, Senior Manager, Data Protection & Privacy, TUI Group 
  • Emerson Povey, Head of Customer Engagement and E-Commerce, Cosmos
  • Mike Ellis, Group Counsel, Abercrombie and Kent 
  • Darren Hampton, Data Protection Officer and Director, Privacy, Carnival UK
  • Dean Medley, Information Security & Data Protection Officer, Cruise and Maritime Voyages 
  • Peter Radford, Customer Relations Manager & Data Protection Officer,
  • David Moon, Head of Business Development, Advantage Travel Partnership
  • Rupert Reid, Managing Director, The Security Exchange Ltd 
  • Christel Cao-Delebarre, Global Privacy Officer, Legal & Compliance, Carlson Wagonlit Travel 
  • Farina Azam, Partner, Travlaw 
  • Komal Helyer, Marketing Director, Pure360

Additional speakers will be confirmed shortly.

Benefits of attending

  • To benchmark your compliance efforts and understand what actions are required to ensure ongoing compliance
  • To prevent security breaches, safeguard your reputation and avoid fines
  • Focused discussion on systems changes to key administration departments and business processes
  • To improve customer trust and satisfaction with your company
  • Practical travel examples and travel specific information

Who should attend?

Travel professionals who have a role in handling data and implementing data protection policy. The seminar is designed for large and small companies, including the following teams:

  • Directors, CEOs and senior managers
  • Legal and compliance teams
  • Data protection officers
  • HR, operations, finance and complaints and customer service teams
  • IT and information security teams
  • Marketing teams.

Event prices

ABTA Member/ABTA Partner rate* – £229 plus VAT 
Non-Member rate – £349 plus VAT

Group booking discounts
Book three places and get 50% off the third place.
Book five places and get the fifth place free.
(This discount will be automatically applied when you book online).

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Non-Members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.

View our booking terms and conditions here.

Event sponsorship

Event sponsor

ABTA Partner+ Travlaw LLP are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.


Founded in 2001 we are a UK based email and website Marketing Automation provider.  We help travel companies recover, re-engage, and inspire consumers at the moments that matter. Our unique combination of best of breed technology and our email maturity model allows us to work with travel marketers to take them on a journey of improving results through implementing cutting edge strategic campaigns. We work with over 1000 brands including Blue Bay Travel, Park Holidays, Lake District Hotels and Visit Blackpool.


For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or

To view our commercial opportunities click here.

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