Event details With a growing focus on responsible and sustainable travel from consumers, regulators and partners, businesses have a valuable opportunity to showcase their environmental credentials with clarity, transparency and credibility.ABTA’s Communicating Sustainability training day is designed to help travel companies maximise the impact of their sustainability efforts. This event will explore how to share your organisation’s environmental and social progress authentically, avoid the pitfalls of greenwashing, and address the growing risk of greenhushing, where businesses reduce sustainability updates for fear of scrutiny.As of 2025, the regulatory landscape around sustainability communications is more clearly defined. The Digital Markets, Competition and Consumers Act 2023 is now fully in force, giving the Competition and Markets Authority (CMA) the power to impose fines of up to 10% of global annual turnover for misleading environmental claims. The Advertising Standards Authority (ASA) continues to issue rulings on sustainability messaging in travel, reinforcing the need for accuracy, transparency and substantiation. In this environment, silence is not a safe strategy. Greenhushing can undermine stakeholder trust, obscure genuine progress, and limit your organisation’s ability to demonstrate compliance and lead in a values-driven market.This training will help you strike the right balance: communicating transparently, responsibly and with purpose. You’ll gain practical insight into building internal processes that support credible external messaging. You’ll also explore how to use storytelling to bring your sustainability work to life and connect with today’s environmentally conscious traveller.Through expert guidance and industry case studies, you’ll leave equipped to communicate your sustainability credentials with integrity, creativity and impact, and with the confidence to meet both stakeholder expectations and regulatory requirements. Sessions • Understanding consumer expectations around sustainability: get insights from ABTA’s recent consumer research• Creating a joined-up communications approach internally: ensuring consistency and empowering staff• Meeting legal standards: CMA’s Green Claims Code and the ASA adjudications• Case study: coordinating sustainability messaging across a group of specialist brands• Case study: bringing community tourism to life through storytelling• Visual storytelling in sustainable travel: meeting evolving consumer expectations• TTG – promoting a smarter, better, fairer travel industry• Case study: ESG reporting: data, transparency, and storytelling Speakers Moderator: Emma Brennan, Head of Media and Communications, ABTA Emma is responsible for developing and delivering PR and communication strategies to support ABTA’s work on behalf of its members – from lobbying on policy matters to encouraging customers to book with an ABTA member. Her role also oversees ABTA’s busy press office, which is often the first port of call for journalists about a travel-related story or crisis. Prior to working at ABTA Emma has led the PR teams in national organisations including Citizens Advice and Keep Britain Tidy. Speakers include: Jacqueline Bourke, Senior Director of Creative, EMEA, Getty Images Jacqueline Bourke As Senior Director of Creative for EMEA at Getty Images & iStock, Jacqueline heads up a team of researchers, art directors and curators, responsible for producing visual insights and imagery and video creation used in award-winning advertising, design and editorial. Jacqueline’s work involves continually providing fresh, regionally relevant creative content and insights under Getty Images’ VisualGPS offering which engages and inspires creatives and marketers.Jacqueline’s expertise covers fields such as advertising, cinema, social networks and press. A former Director of Art and Photography, Jacqueline is a media communications graduate with 20 years’ experience working in academia, advertising and media. Charlotte Field, Marketing & Ecommerce Director, G Touring Charlotte Field Charlotte joined G Touring back in 2018 as Ecommerce Director with a (lengthy) background in retail – and moved into the Marketing and Ecommerce Director role back in early 2023.Charlotte always enjoyed travel but is now lucky enough to have been touring many a time – and it has opened her eyes to a whole new world of discovery. A couple of years ago – she was on a tour in Peru, exploring the Sacred Valley and of course visiting Machu Picchu – an awe-inspiring adventure she will never forget. However, Charlotte is just as happy roaming the narrow alleyways of lesser-known places in Italy.Charlotte is also a firm believer in the transformative nature of travel – having witnessed it first hand on several tours and seeing the difference that the projects supported can make both for customers and the communities visited – she is proud to play her part in delivering those experiences. Sophie Griffiths, Editor-In-Chief, TTG Media Sophie Griffiths Sophie Griffiths joined Travel Trade Gazette in March 2010 as a news reporter before working her way up to the position of editor in January 2017. She is also the founder of TTG LGBT - a network for LGBT people and allies within the travel industry - which champions diversity within the sector. Sophie was named Editor of the Year at the PPA Independent Publisher Awards in 2018, 2019 and 2022. In January 2022 Sophie was named TTG’s first Chief Purpose Officer, helping TTG it mission to drive a smarter, better, fairer travel industry. She returned to work in September 2024 after a year’s maternity leave. Felix Hamer, Head of Sustainability & Strategy Manager, HX Hurtigruten Expeditions Felix Hamer Felix Hamer is Head of Sustainability & Strategy Manager at HX Hurtigruten Expeditions, where he leads the company’s decarbonisation and ESG strategy whilst supporting broader company strategy formulation and delivery. His work spans climate, biodiversity, and community impact and includes supporting the industry's largest Science and Education programme.Before joining HX, Felix worked at Boston Consulting Group in the Energy and Climate practice, advising governments, NGOs, and global businesses on energy transition and sustainable growth. He has also represented WWF at the UN Convention on Biological Diversity, helping to develop the global Nature Positive framework.Felix combines hands-on experience in sustainability transformation with a strategic understanding of how travel and tourism can accelerate the transition to a net-zero, nature-positive economy. Richard Hammond, Co-host, It's a Journey podcast Richard Hammond Richard runs Green Traveller Media, a production agency that specialises in producing content with purpose for the visitor economy. He's an accomplished videographer and has produced videos for hotels, tour operators, tourist boards, NGOs and international organisations. He holds the CAA and EASA certificates to fly drones commercially, and has been trained by the TV & Film Consortium Albert to reduce the carbon footprint of film productions. Richard has worked in the media for over 20 years; he was the Guardian's eco travel correspondent 2004-2008, Travel Editor of National Geographic GREEN, and wrote the responsible traveller column in Geographical - the magazine of the Royal Geographic Society. He has also written articles about sustainable travel for the FT, Sunday Times, Telegraph and has written two books, Clean Breaks (Rough Guides, co-authored with Jeremy Smith) and The Green Traveller (HarperCollins, 2022). He edits The Green Traveller magazine and oversees the publication of green traveller guides on his website greentraveller.co.uk. Jonathan Mathias, Senior Partner, Global Intelligence, FINN Partners Jonathan Mathias Jonathan is a founding member of the European division of FINN Partners’ Global Intelligence team, the agency’s dedicated research and intelligence group, where he provides a full array of primary research and big data analysis instruments to inform creative platforms, plan marketing and communications campaigns and measure effectiveness.He has practical experience at providing market and audience insights to help B2C and B2B businesses across all sectors to evaluate, develop and improve their strategic and tactical approach to marketing. His prior background is in running agency-side PR for B2B technology brands of all sizes in markets that include fintech, insurance, IT security, data centre, broadcast technology, networking and cloud. Rachel O'Reilly, Director of Communications, DERTOUR UK Grace Parker, Senior Partner, FINN Partners Eleni Skarveli, Director, UK & Ireland, Greek National Tourism Organisation (GNTO) Eleni Skarveli Eleni Skarveli began her career in tourism shortly before the 2004 Olympic Games in Athens. After gaining experience in the Advertising Directorate HQ of the Greek National Tourism Organisation, she took over the Brussels office, which later became BENELUX based in Amsterdam, for 9 years. Since September 2021, she has been responsible for the UK and Irish market in the London office. Combining her experience with European institutions in the European Parliament and her expertise in strategic marketing, she launched the SustainableGreece.co.uk platform to motivate Greek stakeholders to showcase sustainable initiatives in Greece while creating awareness for responsible travel. She initiated the Sustainable Travel AGORA to raise awareness about responsible travel. Meera Tharmarajah, Solicitor, ABTA Meera Tharmarajah Meera joined ABTA in April 2020 as a solicitor in the legal team. Prior to joining ABTA, Meera gained significant experience in membership association matters as part of the in-house team at the Association of Chartered Certified Accountants (ACCA) and as the Head of Legal Services for the National Association of Local Councils. Holly Tuppen, Co-host, It's a Journey podcast Holly Tuppen Holly is a writer and consultant specialising in responsible tourism and nature recovery for almost 15 years. Former Editor of Green Hotelier, Communications Lead for The Long Run, and columnist for Wanderlust, she now combines journalism with work supporting hospitality, travel businesses, and charities on sustainability strategies, impact storytelling, workshop facilitation, and project management. Clients and publications include The Guardian, Imagine Five, World Animal Protection, Knepp Wildland Foundation, The Evening Standard, RTÉ and the Conservation Collective. Holly has two published books: Sustainable Travel: The Essential Guide to Positive Impact Adventures (Quarto Knows) and Slow Travel Family Breaks (Bradt). www.hollytuppen.com Anneka Valmy-Devillers, Senior Vice President - Digital, FINN Partners Anneka Valmy-Devillers Anneka leads social media and digital strategy across FINN Partners’ travel portfolio, bringing over 13 years of experience in crafting impactful digital communications across sectors including energy, FMCG, food, and now travel.She provides strategic leadership across client accounts, delivering innovative, insight-led campaigns that connect brands with audiences in meaningful and culturally relevant ways. A seasoned speaker on influencer marketing, Anneka specialises in social media strategy, content marketing, digital crisis communications, online brand identity, and trend forecasting.She delivers award-winning destination campaigns fuelled by fierce passion, forward thinking, and a belief in digital storytelling’s power to move people, shape culture, and drive real-world impact. A champion of people-first marketing, she focuses on making a difference - not just making an impression. Carolyn Wincer, Managing Director, Travelife Carolyn Wincer Carolyn is Commercial Director at Travelife. She has worked in the travel & tourism industry for 25-years in a variety of roles and sectors covering inbound tourism, luxury hotels, education, tourism development and commercial spaceflight. Sustainability has been a thread throughout Carolyn’s career and she has worked on initiatives in South Africa, Morocco and New Mexico, USA. She has brought all of this experience to ensure Travelife continues to be a trustworthy, practical and inclusive sustainability certification programme for the accommodation sector. Sponsors Event partner Benefits Benefits of attendingLearn how to communicate your organisation’s sustainability credentials clearly, confidently and in line with the latest legal, regulatory and industry standardsUnderstand the internal data, processes and cross-team collaboration needed to support credible external messagingBuild confidence in responding to sustainability-related questions from the media, customers and other stakeholdersHear industry case studies from peers on how they approach sustainability communications across different business modelsBe inspired by examples of best-in-class marketing and PR campaigns that bring sustainability stories to lifeNetwork with industry peers and communications experts to share insights, challenges and practical solutions Who should attendThis training day is ideal for those interested in sustainability, marketing and PR for travel agents, tour operators and the wider travel industry including:Marketing, communications and PR professionalsSustainability and CSR teamsProduct and sales teamsDirectors and senior managers from travel companies of all sizes Prices ABTA member/Partner Early bird rate - £269Standard - £299This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate.Make payment by credit or debit card.View our booking terms and conditions here. *To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place. Register now Non-members Early bird rate - £419Standard - £449This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate.Make payment by credit or debit card.View our booking terms and conditions here. *To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place. Register now Discounts Book three places and get 50% off the third place.(This discount will be automatically applied when you book online.)If you are looking to book for a larger group please contact events@abta.co.uk for a bespoke discount. Register now