Communicating FCO and other Travel Advice to Customers – London

past event

Event details

It is vital that travel organisations have a procedure in place to receive travel advice and to communicate this advice to customers.

This seminar provides practical guidance for travel companies on how to communicate FCO and other advice, including notifications of building works, flight changes and cancellations, strikes, visa requirements and significant changes to holidays and tours.

About the event

This one-day event will look at the best ways to inform customers about the advice pre and post-booking as well as what to do if the advice changes post-departure. Hear from the FCO and NaTHNaC on how travel advice is formulated, and how and why it changes.

Hear from ABTA about how you can talk about travel advice and ensure your procedure for communicating travel advice to customers is robust. Question the legal experts on your liabilities, and find out if your obligations have changed as a result of the new Package Travel Regulations. 


  • Your duty of care and the legal view of travel advice including significant changes and force majeure 
  • How to communicate key travel advice to customers at the point of sale 
  • How to react to changes in travel advice in varying scenarios e.g. hurricanes, illness outbreak, political upheaval, flight cancellations, strikes 
  • How to communicate with concerned customers if the threat level hasn’t changed
  • Dealing with customers who travel in spite of FCO advice 
  • The best methods and channels for communicating with customers and suppliers e.g. Facebook, WhatsApp, email and text message 
  • How other companies work with their suppliers and ensuring a speedy response


  • Moderator: Claire Mulligan, Partner, Kennedys Law
  • Rob McFawn, Head, Travel Advice Team, Consular Directorate, Foreign & Commonwealth Office 
  • Vanessa Field, Deputy Director, National Travel Health Network and Centre (NaTHNaC)
  • Angela Hills, Senior Destinations Manager – Health, Safety, Crisis & Operations, ABTA
  • Georgina Hunt, Legal Executive – Customer Support, Kuoni  
  • Paula Macfarlane, Senior Solicitor, ABTA 

Benefits of attending

  • Ask the FCO and NaTHNaC about their advice and how it is formulated
  • Question legal experts about key issues including the new Package Travel Regulations, significant changes and force majeure 
  • Ensure your procedure for communicating travel advice to customers is robust and covers any scenario 
  • Take part in an interactive role play exercise covering different scenarios e.g. hurricane, illness outbreaks, political upheaval

Who should attend?

The event is ideal for tour operators and travel agents of all sizes including the following teams:

  • Managing directors and senior managers 
  • Marketing, PR and sales teams, product managers
  • Operations teams, customer service and customer experience teams
  • Health and safety and legal teams.

Event prices

ABTA Member/ABTA Partner rate* – £229 plus VAT 
Non-Member rate –  £349 plus VAT

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Non-Members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.

View our booking terms and conditions here.

Event sponsorship

For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or

To view our commercial opportunities click here.

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