ABTA Webinar: Managing Travel Workforces

    01 September 2021
  • Venue:
    Zoom Webinar
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Event details

This webinar is available to view on demand.

ABTA Members and Partners can access this free of charge on the Member zone.

Non Members can purchase the recording for £99 plus VAT. Click here to purchase.

ABTA’s webinars are delivered in collaboration with trusted ABTA Partners and offer business support and advice to travel businesses during the Coronavirus crisis.

This extended webinar is designed for those responsible for and managing travel business workforces. It will provide an essential employment law update, timely guidance for those returning to the office and discussion on changes to travel workforces post COVID-19.

About this webinar

Get an update from experts in travel law on the final steps around the end of the furlough scheme, your duty of care for staff returning to the office, changes to staff contracts and what the EU-UK trade and cooperation agreement means for staff working in the EU.

As many businesses begin a phased return to the office, understand your responsibilities as an employer. Hear discussion on the procedures to manage the transition back the office including different hybrid working models, staff rotas, communication strategies and addressing staff concerns and anxieties around perceived risks.

Hear expert advice on how to look after your staff as working patterns change, providing support both in the office and at home. Understand key considerations if you are developing and implementing new working policies.

Learn about the skills gaps within the travel industry and how you can look to fill these, including staff training, utilising apprenticeships and changes to current staff job roles.

Submit your questions in advance, or get them answered live by our expert speakers during dedicated Q&A sessions.


  • Employment law update including end of furlough, employer duty of care, changes to contracts and staff working in the EU 
  • Staff wellbeing and mental health 
  • New ways of working within the travel industry
  • Operational considerations for returning to the office
  • Future talent in travel including training and apprenticeships 


Moderator: Vicki Wolf, Education Manager, ABTA
Rebecca Thornley-Gibson,
Partner, DMH Stallard
Adam Williams,
Partner, DMH Stallard
Simon Woodward,
Principal Lecturer, Leeds Beckett University
Shirley Payne,
HR Manager, Inside Travel Group
Hazel Craig, 
Senior Data Analytics & Wellbeing Consultant, Howden Employee Benefits & Wellbeing
Danny Waine, 
Head of Membership, ABTA and Co-founder, ITT Future You
Jude Lean,
Senior HR Consultant, RSM Employer Services Ltd



ABTA Members and Partners* - Free of charge.

Non-Members - £99 plus VAT.

Our booking terms and conditions can be viewed here. 

*Must have a current ABTA Member/Partner number.


DMH Stallard is an award-winning full service South East law firm with offices in London, Sussex and Surrey and a 50 year pedigree based on building long term relationships with clients and focusing on meeting their objectives.
Our work is partner-led and supported by a highly professional team so you get the very best legal advice that is easy to understand and helps you achieve your goals. Exceptional service is at the heart of everything we do; relationships are built on trust and understanding so we ask questions - and then listen carefully, so that we can tailor our service to your unique requirements.  We take pride in being easy to work with, using clear language, and being transparent on costs.

Howden Employee Benefits & Wellbeing is part of Howden UK. Our expert team work with clients of all sizes to provide dedicated employee benefits & wellbeing consultancy. We’ve won many industry awards for our work and are widely recognised for our innovative and creative approach to benefit design. We help employers both in the UK and globally to have healthy, happy and productive workforces by delivering benefit strategies that suit your individual business, workforce and budget. And with the growing focus on mental health in the workplace, we can help you to consider the right solutions to proactively look after your employees’ mental wellbeing.

Based in the vibrant city of Leeds, the biggest financial district outside of London, our vision is to be acknowledged for our commitment to student success, innovation and enterprise, global reach, and strong local impact. Our aspiration is to help create great graduates, exceptional employees, dynamic citizens and enterprising leaders and we work closely with employers and partners to ensure that our graduates are ready for work, ready for life, and ready to seize the opportunities that lie ahead. A big business in our own right, we have around 2,900 staff and more than 28,000 students from almost 100 countries around the world; we contributed an estimated £477 million to the economy every year. We are rightly proud to be the only university in the UK to hold the Investors in People Gold standard. With a 190-year history of education, which began with the founding of the Leeds Mechanics Institute in 1824, we are proud of our history and excited about our future.


At RSM, we have a cross-service team of experts working with travel agents and tour operators across the UK travel and tourism industry. Our services range audit, accounting and tax advice, technology implementation and risk advisory, corporate finance and restructuring and employment services and HR. With a 3,800 strong UK team and access to more than 43,000 people across the RSM global network, you can draw on the knowledge and experience of our sector specialists. Using our insight and experience we can help you navigate through the Covid-19 pandemic and what will be an ever-evolving landscape. No matter where in the world you operate, or plan to in the future, our team, active in over 120 countries, will be ready to share their insights and industry knowledge to help you move forward with confidence. 


For information on sponsorship opportunities please contact Matt Turton on 07766 517 611 or email mturton@abta.co.uk.

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