ABTA Webinar: Managing Travel Workforces

    17 March 2021
  • Venue:
    Zoom followed by virtual networking
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Event details

This webinar is available to view on demand.

ABTA Members and Partners
can access this free of charge on the Member zone.
Non Members can purchase the recording for £99 plus VAT. Click here to purchase.

ABTA’s weekly webinars are delivered in collaboration with trusted ABTA Partners and offer business support and advice to travel businesses during this crucial time.

About this webinar

This webinar will provide an essential update for those responsible for managing workforces in travel. Listen to sessions on key areas affecting travel employment before taking part in a new virtual networking session with other HR and industry peers.

In the morning, get an employment law update, including the latest information on the furlough scheme, and what the UK-EU Trade and Cooperation Agreement means for your staff. 

Following the Government’s COVID-19 roadmap announcement, understand your responsibilities for homeworkers and staff returning to the office. Learn the key considerations for when you are developing and implementing new remote working policies, and get an insight into how you can use technology to support your staff.

Hear expert advice on training, motivating, and engaging with staff that have worked through the pandemic and those returning from furlough. Get guidance on how to continue to look after your staff as working patterns change, providing support both in the office and at home.

Finish the morning by taking part in a new interactive networking session. This discussion group on an innovative platform ‘Wonder’ will allow you to discuss common issues with colleagues, and follow up directly with webinar speakers.

Format and timings

10:30 – 12:15 – Webinar sessions on Zoom
12:15 – 13:15 – Interactive discussion forum and networking on Wonder


  • Employment law update including furlough and Brexit 
  • Managing your workforce during the pandemic: duty of care; remote working
  • Staff wellbeing and engagement
  • Future talent in travel including diversity and inclusion

Interactive networking

After the webinar finishes at 12:15, ABTA will be hosting an interactive networking session.

This discussion group on ‘Wonder’ will allow you to discuss common issues with colleagues, and follow up directly with webinar speakers.

The interactive platform will have a number of areas to help start discussion, feel free to join a specific meeting group or network informally with colleagues. 

Discussion groups to include:

  • IT changes, resources, and solutions
  • Restructuring and workforce management 
  • Apprenticeships
  • Legal guidance
  • Diversity and inclusion


  • Moderator: Vicki Wolf, Education Manager, ABTA
  • Ami Naru, Employment Partner, Travlaw
  • Jo Roche, Managing Director, Northern Training Academy
  • Hazel Craig, Senior Data Analytics Consultant, Howden Employee Benefits & Wellbeing 
  • Simon Johnson, General Manager, UK&I, Freshworks
  • Professor Dimitrios Buhalis, Professor in Marketing, Strategy and Innovation, Bournemouth University 
  • Carole Hodgson, Apprenticeship Delivery Manager, Hays Travel


Bournemouth University International Centre for Tourism and Hospitality Research (ICTHR) is a globally leading centre for research in tourism, hospitality and related fields of study. ICTHR has over 30 research active members of staff, including 6 professors and undertakes projects for research councils, government agencies and industry bodies. It focuses on Tourism management, marketing and etourism; Tourism economics and impact modelling; Transport, travel, mobilities and sustainability; and Hospitality management.

Howden Employee Benefits & Wellbeing is part of the Howden Group. Our expert team work with clients of all sizes to provide dedicated employee benefits & wellbeing consultancy. We’ve won many industry awards for our work and are widely recognised for our innovative and creative approach to benefit design. We’re proud to be a values led business that puts people first. If you want to know more or would simply like to have a chat about ways you can support your employees contact us.

The team at the Northern Training Academy are highly experienced in providing apprenticeship, traineeship and bespoke training services for employers. Our national service allows employers to have their entire training needs met, whilst having a flexible, high quality learning programme that benefits both the organisation and the learner. We are experienced with dealing with learners of all ages and at different stages in their education and employment life.  Each individual has their own unique programme of delivery that best suits their needs, as well as ensuring that the needs and expectations of their employer are also considered. Our team plan, design, deliver and monitor the progress of employees in an effective and collaborative way to ensure we offer the very best service possible. Organisations benefit from having their employees learn new skills and knowledge that they can put into practice to help improve efficiencies.  The opportunity to learn more leads to a more motivated workforce. Our new e learning platform has enhanced our service, offering a variety of different programmes, and allows all learners to be supported remotely too, which is vital in the current economic climate.

ABTA Partner+ Travlaw LLP are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.

Contributor and webinar partner

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. For more information visit www.freshworks.com


ABTA Members and Partners* - Free of charge.

Non-Members - £99 plus VAT.

Our booking terms and conditions can be viewed here. 

*Must have a current ABTA Member/Partner number.

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