ABTA Webinar: A Guide to Refund Credit Notes

    04 February 2021
  • Venue:
    Zoom Webinar
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Event details

This webinar is available to view on demand.

ABTA Members and Partners 
can access this free of charge on the Member zone.
Non Members can purchase the recording for £99 plus VAT. Click here to purchase.

ABTA’s weekly webinars are delivered in collaboration with trusted ABTA Partners and offer business support and advice to travel businesses during this crucial time.

About this webinar

Join this webinar to understand the recent extension to the deadline for issuing ABTA and ATOL protected Refund Credit Notes (RCNs) and the next steps you need to take to ensure any Refund Credit Notes issued between 31 January and 31 March are financially protected.
Get practical advice from ABTA’s Director of Financial Protection around ABTA-backed Refund Credit Notes. Submit your questions on Refund Credit Notes and wider financial protection concerns, to be answered by expert speakers including travel law firm, Travlaw, in a dedicated Q&A session.


  • ATOL protected Refund Credit Notes
  • ABTA protected Refund Credit Notes
  • Chargebacks and refunds update 
  • Financial protection surgery


  • Moderator: John de Vial, Director of Membership and Financial Services, ABTA
  • Rachel Jordan, Director of Financial Protection, ABTA
  • Michael Budge, Head of Operations, CAA  
  • Krystene Bousfield, Associate Solicitor, Travlaw

Additional speakers will be announced shortly.


ABTA Partner+ Travlaw LLP are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.

Webinar partner

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ABTA Members and Partners* - Free of charge.

Non-Members - £99 plus VAT.

Our booking terms and conditions can be viewed here. 

*Must have a current ABTA Member/Partner number.

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