If you have a dispute and it relates to an ABTA Member you will need to register it via the online portal. Here's how to register a dispute and contact the ABTA Customer Information Team.

You can use our website and search by name or by the company’s unique five-digit ABTA number.

Your travel company advertises facilities and amenities in good faith, but there may be occasions when the advertised services – for example nightclubs or water sports – aren’t available.

Travel companies have an obligation to provide prompt assistance to their customers, so the airline and/or your travel company will arrange replacement transport home for you.

No. In booking your holiday early you had the opportunity of choosing from the widest range of holidays.

Yes. You were advised of the balance due date at the time of entering into the contract with the travel company.

If there's a specific provision in the brochure that states that prices may vary, then yes, the travel company can quote you a higher price than that advertised in their brochure. This can only happen before you book your holiday.

Yes, as long as they make this clear to you before you book.

Yes there are. If you would prefer to travel with other people, there are many ABTA travel companies that offer organised tours aimed at solo travellers.

No, they cannot insist that you buy their insurance unless it has already been included as part of the basic price of the holiday (not charged as an extra).

Yes. ABTA travel agents sell products from a wide-range of suppliers, including non-ABTA companies.

Report it to the front desk and/or reception of the hotel and make sure your travel representative is aware of the situation.