We have developed a number of help topics that will answer any questions you have regarding your holiday.
Search FAQs
We have developed a number of help topics that will answer any questions you have regarding your holiday. Please use the above filter to help you find what you're looking for.
Most common questions:
We use cookies on this website. By using this site, you agree that we may store and access cookies on your device. Find out more.
Your travel company advertises facilities and amenities in good faith, but there may be occasions when the advertised services – for example nightclubs or water sports – aren’t available.
Travel companies have an obligation to provide prompt assistance to their customers, so the airline and/or your travel company will arrange replacement transport home for you.
If there's a specific provision in the brochure that states that prices may vary, then yes, the travel company can quote you a higher price than that advertised in their brochure. This can only happen before you book your holiday.
Yes there are. If you would prefer to travel with other people, there are many ABTA travel companies that offer organised tours aimed at solo travellers.
No, they cannot insist that you buy their insurance unless it has already been included as part of the basic price of the holiday (not charged as an extra).