Please note: following government advice, ABTA has now closed its office and staff are working remotely. This means we currently have no access to any postal service in or out of the building.

Important note: It is virtually impossible for ABTA to effectively police Members on coronavirus-related complaints without action from the UK Government on regulations and requirements. For this reason, until we have clear guidance from Government, ABTA will be unable to take enforcement action against ABTA Members in regards to complaints relating to Coronavirus and the provision of refunds. We will continue to manage enquiries and complaints in relation to other queries, as normal.

For further information click here.



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ABTA Limited is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulation 2015.